Human Services Assistant

Salary

$45,255\.39 \- $75,424\.96 Annually

LocationRESTON (EE34\), VA

Job Type

FT Hourly W BN

Job Number

26\-00580

Department

Family Services

Opening Date

04/11/2026

Closing Date

4/17/2026 11:59 PM Eastern

Pay Grade

S15

Posting Type

Open to General Public

Job Announcement

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Are you passionate about helping others and supporting your community? This position works within our dedicated Public Assistance and Employment Services (PAES) team playing a key role in ensuring timely and efficient service delivery for individuals seeking public assistance. Provides critical paraprofessional support to the division’s Human Service Workers who determine eligibility for public assistance programs such as SNAP, TANF, and Medicaid, provide paraprofessional support for Administrative Assistant II’s, assist clients in a welcoming lobby environment and through virtual communication platforms, use automated systems to document, verify, and manage client information and generate reports, scan and maintain electronic and statistical records with accuracy and confidentiality, collaborate with county staff and community partners to problem\-solve and respond to client inquiries, monitor workflow and coordinate tasks to support the unit’s efficiency, identify and resolve service delivery issues to enhance the client experience, and step in as needed to support administrative functions for the Central Functions Team.

NOTES: This job announcement may be used to fill multiple positions across the department’s four offices. This position is eligible for a limited hybrid work schedule. Standard schedules are Monday–Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., depending on location.

The salary offer will not exceed the midpoint ($60,340\.18 per year) of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public School employees.

Illustrative Duties

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Assists professional staff with specific routine care management services such as

program publicity, routine/limited service eligibility determination, intake/history client

interviews, language translations, interpretations of health information and services, and

administration and scoring of diagnostic tests;

Maintains/updates information on available human services and obtains information on

new services;

Maintains resource library and assists clients with use of library;

Collects and presents information regarding client dissatisfaction or misuse of services;

Collects, formats and presents program statistics for reports and program assessments;

Teaches, interprets and/or assists with conducting health information classes.

Required Knowledge Skills and Abilities

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Knowledge of the basic principles of human behavior;

Knowledge of word processing and data management programs (Excel, survey software)

Ability to communicate effectively to clients;

Ability to organize information and records;

Ability to communicate in written format;

Employment Standards

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MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two\-year \[associate] degree may be substituted for the required human service experience).

CERTIFICATES AND LICENSES REQUIRED:

None.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check and a child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• At least one year of experience working with the public and managing multiple tasks at one time.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Experience and proficiency using Microsoft Word, Outlook, Excel, and PowerPoint and entering data into multiple computer programs.
• Experience providing excellent customer service to a diverse population.
• Experience providing front\-line customer service.
• Experience using a scanning program to manage, sort, and scan documents.

PHYSICAL REQUIREMENTS:

Ability to input/retrieve data from a computer. Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo\-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703\-222\-7314\. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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