Receptionist

The Medical Receptionist is the first point of contact for the physicians practice and will provide administrative support across the organization.

PRIMARY DUTIES / ACTIVITIES:

• Attend to patients at front desk.
• Serve visitors by greeting, welcoming, directing and triaging them appropriately
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Scheduling appointments in a professional and timely manner
• Maintain security by following procedures and controlling access
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• Participate in individual \& group projects as directed by management
• Other duties, as assigned

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of KCC.
• Accountable for outstanding customer service to all staff, clients and vendors
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EDUCATION/ QUALIFICATIONS:

• High school diploma or equivalent required
• Medical Assistant diploma preferred
• Associates degree preferred
• Previous experience in a similar capacity preferred

OTHER QUALIFICATIONS:

• Must be a self\-starter who can work independently yet function in a highly collaborative, fast\-paced team environment.
• Ability to multi\-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

EXPERIENCE:

• Must be PC proficient and able to thrive in a fast\-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must
• Good presentation \& communication skills
• Must be productive \& resourceful with the ability to meet deadlines

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance