Receptionist / Front Desk

Position: Patient Coordinator

The Patient Coordinator helps manage the daily flow of patient visits at Mayfaire Medical. This person plays a key role in supporting new patients through the intake and onboarding process while ensuring scheduling, documentation, and communication within the clinic. This is a people\-facing role that ensures patients are welcomed, scheduled correctly, supported appropriately, and never lost in the process.

Core Responsibilities:

• Listen to all voicemails from the previous evening and morning and route to the appropriate staff before 9:00AM.
• Confirming Appointments: Contact all patients scheduled to confirm their appointments.
• Answer incoming calls via Cloudie Connect and manage all new patient inquiries.
• Contact all new patients listed on the New Patient Contact Form within 24 business hours of them being added to the list. (excluding weekends).
• Schedule initial appointments for new patients, ensuring all demographics, insurance and pharmacy information are accurately entered in the EHR system.
• Review compliance lists daily to confirm patients are refilling medications as prescribed.
• Check\-in and Check\-out all patients (in\-person and virtual) each day.
• Phone calls/ Walk\-ins: Schedule any appointments and document and route all messages to appropriate staff.

Required Hard Skills

• Experience with front office or patient access operations in healthcare, public health, or social services
• Working knowledge of scheduling systems, phone workflows, and intake processes
• Experience with insurance verification and copay collection
• Knowledge of HIPPA\-compliant policies for handling of Protected Health Information (PHI)
• Computer literacy \- Proficiency in office software like ATHENA, Microsoft Office is essential for creating documents, spreadsheets, and reports.

Required Soft Skills \& Competencies

• Strong customer service skills
• Excellent verbal and written communication
• Ability to multitask and prioritize efficiently
• Comfortable working both independently and in a team
• Culturally sensitive and affirming toward diverse populations within the community
• Emotional intelligence and professionalism in high\-stress situations
• Organized, detail\-oriented, and systems\-minded
• Commitment to equity, respect, and trauma\-informed care

What Success Looks Like

• Patients feel welcomed, respected, and supported from first contact through visit completion
• Front desk operations run smoothly with clear coverage and priorities
• New patients are successfully onboarded without avoidable delays or drop\-off
• Patient\-facing issues are resolved efficiently or escalated appropriately

Job Type: Full\-time

Pay: $18\.00 \- $21\.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person