Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this energetic role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm and organizational skills will help create a positive experience for every caller and visitor, making a real difference in our company’s success. This paid position offers an exciting opportunity to develop your office management and customer support skills while working in a vibrant, fast\-paced environment.

Responsibilities

• Greet visitors at the front desk with professionalism and warmth, managing multi\-line phone systems efficiently to direct calls promptly
• Provide outstanding customer service by answering inquiries, resolving issues, and offering product or service information clearly and confidently
• Manage appointment scheduling, calendar management, and data entry using Microsoft Office, Google Workspace, and other office management tools
• Maintain accurate records through filing, proofreading, and data entry tasks while ensuring all documentation is organized and up\-to\-date
• Support administrative functions such as answering phones with proper phone etiquette, handling clerical tasks, and supporting office operations
• Assist with bookkeeping tasks using QuickBooks or similar accounting software to ensure accurate financial recordkeeping
• Collaborate with team members to streamline office processes, improve organizational efficiency, and enhance overall customer support experience

Requirements

• Proven experience in office management, clerical work, or customer service roles; previous dental or medical receptionist experience is a plus
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
• Excellent organizational skills with the ability to multitask effectively in a busy environment
• Bilingual abilities are highly desirable to serve diverse customer needs effectively
• Familiarity with multi\-line phone systems, phone etiquette, filing procedures, proofreading, and time management techniques
• Experience with bookkeeping software such as QuickBooks is preferred
• Previous personal assistant or administrative experience demonstrating strong organizational and calendar management skills

Join us to be part of a supportive team that values your contributions! This role offers an engaging environment where your communication skills and office expertise will shine. We believe in fostering growth through meaningful work—help us deliver exceptional customer experiences every day!

Pay: From $16\.90 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person