SquadLocker
WHERE TEAM SPIRIT BECOMES YOUR CAREER
Customer Success Representative
Warwick, RI \| Hybrid \| Full\-Time \| $50,000–$60,000/yr
*Do you live for the game? At SquadLocker, we outfit the teams, leagues, schools, and clubs that define athletic culture — and we want someone who gets it from the inside out.*
The Starting Lineup: Your Role
Just like a great point guard runs the offense, you'll be the engine behind our customer relationships. As a Customer Success Representative, you own the full customer journey — from initial store launch to long\-term account health. You keep the game plan on track, communicate like a team captain, and hustle to deliver wins for our enterprise customers.
This isn't a sit\-and\-wait position. You'll be proactive, strategic, and relentless about building trust. You're coaching customers through every season — and you play to win.
Game Film: What You'll Do
* Run the Launch Playbook: Execute SquadCLUB/SCHOOL program launches end\-to\-end — from uniform consultation and store setup to graphic design requests, product demos, and hands\-on customer support.
* Own Your Accounts: Manage a portfolio of enterprise accounts with proactive outreach, seasonal planning, and health monitoring. You'll know your accounts the way a coach knows their roster.
* Build Championship Relationships: Become the trusted go\-to for team admins and program leaders. Strong relationships \= long\-term retention. Simple as that.
* Support the Full Sales Drive: Manage bulk orders, product setup, and cross\-functional execution — keeping every play running smoothly from first contact to final delivery.
* Communicate at Game Speed: Respond to customer inquiries fast, accurately, and professionally across every channel. In a fast\-moving environment, your communication is your reputation.
* Scout Growth Opportunities: Identify upsell potential through regular account engagement. You see the field, spot the opening, and make the pass.
* Be the Voice of the Customer: Relay patterns, feedback, and insights into Product and Leadership teams so we keep improving. Great teams adjust at halftime.
* Maintain a Clean Scoreboard: Keep CRM records accurate and up\-to\-date for reporting, forecasting, and alignment across the team.
Qualifications: Your Stats
- 2\+ years in sales support or customer service (preferred)
- Proficiency with CRM software
- Strong verbal and written communication skills
- Detail\-oriented with sharp time management and problem\-solving ability
- Familiarity with the sports industry — you know the culture, the gear, and the grind
- You thrive in fast\-paced environments and adapt on the fly
- You're self\-motivated, goal\-driven, and love being part of a winning team
- You juggle multiple responsibilities without dropping the ball
- You're fueled by results — and you know how to celebrate them
- You bring the same intensity to work that you brought to the field, court, or gym
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Vision insurance
- Volunteer time off
- Work from home
- Have you recently played, or do you currently play, any organized sports (school, recreational, or competitive)?
- Associate (Required)
- Warwick, RI 02886 (Required)
Your Athletic Profile
You're not just looking for a desk job — you want to compete. Here's what makes you a great fit for the SquadLocker team:
Perks \& Benefits: The Full Contract
* Health \& Wellness: Medical, dental, vision, HSA, FSA, and Employee Assistance Program
* Financial: 401(k) with matching
* Time Off: Paid time off, parental leave, volunteer time off
* Flexibility: Hybrid schedule with work\-from\-home options
* Growth: Paid training to keep leveling up your game
* Employee Perks: Discounts on SquadLocker gear — because you should rep the brand you build
Application Details
* Education: Associate degree required
* Location: Must be able to commute to Warwick, RI 02886 (hybrid)
* Bonus Points: Have you played organized sports — school, recreational, or competitive? Tell us about it!
Ready to join the team? Apply now and bring your A\-game.
Job Type: Full\-time
Pay: $50,000\.00 \- $60,000\.00 per year
Benefits:
Application Question(s):
Education:
Ability to Commute:
Work Location: Hybrid remote in Warwick, RI 02886