Billing Specialist-Murray, Utah

Stella Mental Health is a leading provider of breakthrough mental health treatments for depression, PTSD, and anxiety. We utilize cutting\-edge modalities, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

About the Role

The Billing Specialist plays an important role in supporting both Stella's revenue cycle operations and the patient financial experience. This role ensures billing processes are accurate, timely, and compliant while helping patients navigate insurance coverage, payment responsibilities, and billing inquiries with clarity and professionalism.

Working closely with clinic teams and revenue cycle partners, the Billing Specialist supports claims submission, payment compliance, and day\-to\-day billing coordination across Stella's clinic network. Through strong attention to detail and patient\-centered communication, this role helps ensure the financial integrity of the organization while contributing to a seamless and supportive experience for every patient. \*This is an on\-site position based at our Murray, Utah Clinic

What You'll Do — Our Team

• Collaborate with Payor Relations, Credentialing, Clinic Operations, and Revenue Cycle team members to support accurate billing processes and continuity of care across Stella clinics.
• Communicate effectively with internal teams to resolve billing discrepancies, insurance issues, or claim follow\-up requirements.
• Participate in billing team meetings and contribute ideas that strengthen workflows, operational efficiency, and revenue cycle performance.
• Support cross\-functional coordination to ensure providers are properly set up with payors and billing systems.
• Demonstrate professionalism, accountability, and adaptability while managing multiple priorities in a fast\-paced clinical environment.

What You'll Do — Our Patients

• Respond to patient billing inquiries through inbound and outbound calls, email, text, and other communication channels, providing clear, professional, and compassionate assistance.
• Educate patients on insurance coverage, payment options, and financial responsibilities to support transparency and understanding of billing processes.
• Support a positive patient financial experience by resolving billing questions promptly and communicating with professionalism and empathy.
• Assist with appointment coordination and scheduling support when appropriate to ensure patients receive timely care and follow\-up.
• Support post\-procedure processes, ensuring patients receive appropriate documentation, billing follow\-up, and care coordination.
• Uphold Stella's service standards and brand voice in all patient interactions, contributing to a positive patient experience and strong NPS outcomes.
• Maintain confidentiality of patient, medical, and financial information in accordance with HIPAA and organizational policies.

What You'll Do — Our Business

• Prepare, review, and submit accurate claims to payors in accordance with established billing standards and timelines.
• Verify insurance eligibility and benefits for patients across multiple states and clinics.
• Manage patient medical clearance and payment compliance for scheduled procedures.
• Track claim status, follow up on unpaid or denied claims, and initiate appeals as necessary.
• Post payments, adjustments, and denials accurately within the billing system or EMR.
• Identify billing discrepancies, denials, or underpayments and coordinate resolution with Payor Relations and clinic teams.
• Ensure billing activities comply with federal, state, and payor requirements while maintaining a high degree of accuracy.
• Support monthly reconciliation, reporting, and revenue cycle audit processes.
• Contribute to continuous improvement of billing workflows, documentation standards, and operational processes that strengthen revenue cycle performance.

What You Bring — Required

• 2\+ years of experience in medical coding and billing, customer support, or data entry — preferably in a healthcare or virtual environment.
• Strong knowledge of medical billing procedures, coding basics (CPT/ICD\-10\), and payor requirements.
• Excellent verbal and written communication skills with the ability to handle sensitive financial conversations professionally.
• High attention to detail, accuracy, and follow\-through.
• Experience with EMR, CRM, or billing software (e.g., Athena and DrChrono).
• Strong proficiency with Google Suite and Microsoft Office programs.
• Ability to work in a fast\-paced environment and manage multiple tasks and deadlines effectively.
• Must be able to reliable commmute to our Murray, Utah clinic.

What You Bring — Preferred

• Experience in behavioral health or trauma\-informed care settings.
• Familiarity with insurance verification, prior authorization, or RCM processes.
• Knowledge of best practices in customer service and patient care support.
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Current AAPC or similar coding and/or billing certification.

Our Commitment to Diversity, Equity \& Inclusion

At Stella, we believe that diversity, equity, and inclusion are essential values that strengthen our team and our mission. We are committed to building an inclusive workplace where all employees feel valued, respected, and empowered to bring their full selves to work. We encourage candidates of all backgrounds, identities, and experiences to apply.

What We Offer

• A supportive and collaborative work environment.
• A mission\-driven organization that makes a positive impact on people's lives.