Dual General Assistant Manager

### *Come for a JOB, stay for a CAREER.*

#### Perks

Hotel discounts, same day pay, holiday pay, advancement opportunities!

#### ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight\-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for This Position

As the Dual Assistant General Manager for Aloft and Element Arundel Mills, MD, you will play a key leadership role in overseeing daily hotel operations across both properties. This position is responsible for driving operational excellence within Front Office, Housekeeping, and Engineering, while supporting the General Manager in achieving financial goals and delivering exceptional guest and associate experiences.

You will be a hands\-on leader who fosters a culture of accountability, teamwork, and continuous improvement, ensuring brand standards are consistently met while maximizing performance across both hotels.

Your Responsibilities Will Include:

• Creating and fostering a positive work environment that emphasizes motivation, empowerment, teamwork, and a passion for service
• Supporting and overseeing daily operations across both properties to ensure efficiency and consistency
• Monitoring guest and associate satisfaction scores and developing action plans to address opportunities and build on strengths
• Ensuring all guest feedback, surveys, and service recovery efforts are handled promptly and professionally
• Being highly visible and accessible to guests and associates, delivering exceptional customer service
• Proactively addressing and resolving guest concerns
• Ensuring all team members meet or exceed brand and company service standards
• Assisting the General Manager with quality assurance audits and operational compliance
• Maintaining strong operational controls, including key control procedures and safety standards
• Reviewing financial reports, labor costs, and operational metrics to drive productivity and profitability
• Supporting recruitment efforts, interviewing candidates, and assisting with hiring decisions
• Ensuring onboarding and training programs are executed effectively and in a timely manner

Job Requirements

We are seeking a dynamic and results\-driven leader who combines operational expertise with an engaging and approachable leadership style. The ideal candidate will be comfortable managing multiple priorities across two properties while maintaining a strong focus on both people and performance.

Qualifications Include:

• High school diploma or GED required; Associate’s or Bachelor’s degree in Hospitality, Business, or related field preferred
• Minimum of 4 years of progressive hotel operations experience (Front Office, Housekeeping, or related area)
• Previous leadership or supervisory experience required; multi\-property experience a plus
• Strong financial acumen, including experience managing labor and operating costs
• Excellent communication, leadership, and interpersonal skills
• Proven ability to drive guest satisfaction and team engagement
• Ability to pass a background check

#### Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part\-time associates averaging 17\.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full\-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay \- Why wait for pay day – get your pay when you need it 24/7\.

Pet Insurance \- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan \- Nobody wants to work forever, start planning for your future now.

Hotel Discounts \- It’s one of the biggest industry perks.

Shoes for Crews \- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V