Customer Service Representative

Job Summary

We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast\-paced environment, enjoy engaging with diverse clients, and possess excellent communication skills, this opportunity is perfect for you! Paid training and ongoing development are included to help you succeed and grow within our organization.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels
• Provide accurate information about products, services, and policies to assist clients effectively
• Handle outbound calling campaigns to follow up with customers or promote new offerings
• Maintain detailed records of interactions using data entry skills and CRM (Customer Relationship Management) software
• Resolve customer issues with patience and empathy, escalating complex cases as needed
• Process transactions such as cash handling or account updates while adhering to security protocols
• Demonstrate excellent phone etiquette and communication skills to ensure positive client interactions

Requirements

• 1\-2 years of customer service experience REQUIRED.
• 1\-2 years of sales experience PREFERRED.
• Previous experience in customer support or call center roles is preferred but not mandatory; training provided
• Strong sales aptitude with the ability to promote products or services confidently
• Excellent computer skills including Microsoft Office applications and general data entry proficiency
• Demonstrated ability to handle outbound calling campaigns with confidence and professionalism
• Strong analysis skills to assess customer needs quickly and accurately
• Exceptional communication skills, both verbal and written, with active listening capabilities
• Knowledge of call center procedures, phone etiquette, and customer service best practices

Additional Items

• Must be 18\+ to work for American Key Supply
• Reliable transportation is REQUIRED
• Must be able to pass a background check.
• Monitor your Indeed messaging; this will be our
ONLY means of communication.
• We only work DAY shifts, Monday through Friday roughly 8am\-5pm.
• MUST reside in Las Vegas, NV. All work functions are here in person, including the interviews.
There are no zoom or remote work options available.
• We are roughly at Warm Springs and South Las Vegas Blvd.
• Our suite number is 100A.

Pay: $14\.00 \- $15\.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person