Administrative Assistant

We are looking for a administrative assistant to work in our office. This is NOT a working remote position. A administrative assistant will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best administrative assistants are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Administrative assistant can put themselves in their customers’ shoes and advocate for them when necessary. Problem\-solving comes naturally to administrative assistant. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Answering the phone
• Scheduling
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a administrative assistant
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi\-task, prioritize, and manage time effectively
• Computer and data entry skills
• High school degree

Benefit Conditions:

• Only full\-time employees eligible

This Company Describes Its Culture as:

• Detail\-oriented \-\- quality and precision\-focused
• Outcome\-oriented \-\- results\-focused with strong performance culture
• Stable \-\- traditional, stable, strong processes
• People\-oriented \-\- supportive and fairness\-focused
• Team\-oriented \-\- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full\-time

Pay: $46,000\.00 \- $55,000\.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person