Front Desk and Patient Services Representative

Experienced Medical Front Desk / Patient Services Representative

Job Type: Full\-time

Work Location: In person (not remote)

We are seeking an experienced Medical Front Desk / Patient Services Representative to join our busy optometry practice. The ideal candidate has prior experience in a medical or optometry office, is comfortable working with insurance and EMR systems, and provides excellent customer service in a fast\-paced environment.

Job Overview

This position serves as the first point of contact for our patients and plays a vital role in ensuring smooth daily operations. The right candidate is professional, organized, detail\-oriented, and confident handling patient interactions, scheduling, and insurance verification.

Responsibilities

• Greet patients promptly and professionally upon arrival
• Answer incoming phone calls, manage call flow, and respond to patient inquiries
• Schedule routine and urgent appointments efficiently
• Check in patients and verify demographic, medical, and insurance information
• Scan insurance cards and maintain accurate patient records in the EMR system
• Verify medical and vision insurance eligibility and benefits
• Calculate patient charges, collect copays and fees, and process payments
• Check out patients by reviewing EMR records for accuracy, including diagnosis codes and insurance details
• Order and dispense contact lens orders
• Perform general clerical and administrative duties to support office operations

Qualifications

* Prior experience in a medical front desk or patient services role required

• Experience in optometry or ophthalmology
preferred
• Working knowledge of medical and/or vision insurance
• Proficiency with Electronic Medical Records (EMR/EHR systems)
• Strong computer skills and basic math proficiency
• Excellent multitasking, organizational, and interpersonal skills
• Professional, friendly, and patient\-focused attitude
• High school diploma or equivalent required

Communication Methods

• In person
• Phone
• Email
• Text

Why Join Us

• Established, professional medical office environment
• Consistent schedule
• Team\-oriented workplace focused on patient care

Job Type: Full\-time

Pay: $21\.00 \- $26\.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Free parking
• Health insurance

Application Question(s):

• How many years of experience do you have working in a medical front desk or patient services role?
• Which types of medical practices have you worked in?

Ability to Commute:

• Malvern, PA 19355 (Required)

Work Location: In person