Medical Administrative Assistant-Chinese and English speaking

Love Family Practice is an independent medical clinic where we pride ourselves in our dedication to our patients. We treat our patients as we would treat members of our own family, because that is the care and resepect patients deserve. As we grow, we continue to look for team members who share this belief.

Responsibilities:

*Clinical Duties:*

1\. Communicating with current and potential patients (e.g., assisting with communication of treatment plans and follow\-up care).

2\. Collecting and preparing laboratory specimens to send to labs.

3\. Ensuring patient records are accurate while remaining confidential.

4\. Assisting with educating patients about their treatment plans and any follow\-up care or appointments needed.

*Office / Administrative Duties:*

1\. Assisting patients as they check in and check out (including verifying insurance information via our Electronic Health Record (EHR) system)

2\. Following up with insurance companies for billing as needed.

3\. Updating and maintaining patient medical records in the EHR system (general familiarity with EHR systems is required, but training on the specific EHR will be provided).

4\. Assisting with the management of the office inventory of both office and medical supplies.

5\. Answering phone calls to the clinic in a polite and professional manner.

6\. Following up with patients with their lab results and assisting with scheduling any necessary follow\-up appointments.

7\. Assisting with medical billing (general knowledge about billing is required).

8\. Assisting with preparing for procedures and clean up after.

*Required Skills:*

1\. Excellent communication skills.

2\. Strong organizational and time management abilities.

3\. Fluency in English (both spoken and written).

4\. Ability to professionally handle phone calls, especially multiple phone calls if needed.

5\. Ability to check patients' temperature, SpO2 (finger machine), blood pressure (electronic machine), height, and weight

*Preferred Skills:*

1\. Fluency in Chinese Mandarin (primarily spoken).

2\. Experience in healthcare administration or related experience working with patients.

3\. Knowledge of HIPAA and OSHA requirements.

Benefit Conditions:

• Waiting period may apply

COVID\-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

Our office hours are listed on our website and are subject to change. We are currently open Monday, Wednesday, Thursday, Friday, and Saturday from 9:00 AM to 5:00 PM and require coverage for these times.

• 40 (8:30 AM \- 5:30 PM with lunch break)

Job Duties:

• Greeting visitors
• Scheduling
• Correspondence
• Running errands
• Answering and routing phone calls
• Managing social media
• Check\-in patients
• Preparing specimens to send to lab
• Preparing for procedures and clean up after

Working Conditions:

• This is an in\-person job with no option for remote work.
• As with any clinical position, there is the potential for exposure to infectious diseases and blood\-borne pathogens.
• Required hours may vary based on patient volume and business needs.

Job Type: Full\-time

Pay: $15\.00 \- $25\.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person