Client Liaison

WHO WE ARE:

DK Global is the country’s premier litigation visuals firm. We create 3D animated visual presentations for attorneys to use in demand packages, mediations, and trials. Through the creative process, we are the silent partner in putting broken lives and shattered dreams back together \- one frame at a time.WHO WE ARE LOOKING FOR:

We are seeking a detail\-oriented and proactive Client Liaison who thrives in a dynamic, fast\-paced environment. The ideal candidate is highly organized, analytical, and adept at balancing multiple responsibilities, from researching case materials and crafting accurate scopes and budgets to strategizing visual solutions and assisting with sales efforts. Strong communication skills are essential, as this role involves coordinating with Visual Consultants, collaborating with other Client Liaisons, and maintaining client relationships. If you have a passion for organization, strategic thinking, and client success, we’d love to hear from you!

RESPONSIBILITIES:

• Research case material to provide accurate scopes and budgets.
• Strategize on the best visuals for each project.
• Create a scope that entails the client’s needs, along with Visual Consultant’s vision.
• Create an accurate budget for each scope.
• Provide examples of visuals for the Visual Consultant to share with the client.
• Supervise other Client Liaisons and monitor their scopes and budgets.
• Organize and implement mail merge campaign for each state.
• Follow up on leads generated from mail merge campaign.
• Update Visual Consultants on their current projects.
• Send introductory email to clients based off analytics to generate sales leads.
• Regularly meets/exceeds daily and weekly quotas for client contact (will be adjusted based on load of other tasks).
• Assist Sales (as needed) by sending and communicating information to clients.
• Run and review daily suspecting reports.
• Assists with office phone coverage, as needed.
• Research various associations and assist with marketing/advertising opportunities.
• Compile professional and expert feedback to draft proposals for clients.

REQUIREMENTS AND QUALIFICATIONS:

• High School Diploma or Equivalent.
• 2\+ years Office Experience.
• Typing Speed of 40 wpm.
• Microsoft Office Experience.
• Ability to handle multiple and competing tasks and projects in a timely manner.
• Highly Organized.
• Excellent Verbal and Written communication skills.
• Ability to work with a team and independently.
• Comfortable working with all levels of management.
• Personable phone etiquette and ability to draft engaging emails.
• Ability to draft accurate and detailed proposals and budgets.

EMPLOYEE BENEFITS:

• Six annual paid holidays.
• Employee matching simple IRA program.
• Starting at one\-week paid vacation.
• Company co\-sponsored medical, dental and vision insurance.
• Bi\-annual bonus opportunity.

Job Type: Full\-Time (not a remote position)

Schedule: 40\+ hours per week

Compensation Range: $55,000 / year plus commission

DK Global, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

About DK Global:

From our headquarters in Redlands, California, our team of artists, managers, and administrators work together to deliver accurate and understandable animations and illustrations to legal professionals. Since 1998, DK Global has led the courtroom visual industry, introducing the most innovative and accurate medical reconstructions, accident simulations, and visual aid methods. If you are looking to develop your career we provide the perfect opportunity to challenge yourself in an environment that will help you, not only learn, but grow. Every individual at DK Global plays an important role, from clerical tasks to creative direction, and we strive to provide a positive working environment where everyone’s contributions are recognized. Come join us!