DESKTOP SUPPORT ADMIN WITH JAPANESE

Role :: Desktop Administrator

Location :: Newark, NJ

Type :: Fulltime

Job Description

Must Have Technical/Functional Skills

• 4\-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
• Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools—anti\-virus, device encryption, Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer\-focused attitude and a desire to deliver high\-quality support.

Technical Skills:

Strong experience in:

• Windows 10 / Windows 11 administration
• Microsoft Office / Microsoft 365
• Active Directory / Azure AD
• Endpoint management tools (SCCM / Intune)
• Basic networking (TCP/IP, DNS, DHCP)
• Experience working with
ITSM tools (ServiceNow, Remedy, Jira, etc.).

Language Skills:

• Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred).
• Ability to communicate technical issues in Japanese and English

Job Type: Full\-time

Pay: $56,008\.52 \- $70,000\.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Vision insurance

Work Location: In person