Symetra has an exciting opportunity to join our team as a Sr. Loan Servicing Specialist!
About the Role
Responsible for managing the coordination, documentation preparation, and electronic and physical shipping of collateral to FHLB and the custodian. Oversees, tracks and reviews insurance coverage, including property, liability, earthquake and flood coverage for active loans in the commercial mortgage loan portfolio. Reviews and approves insurance for new loan closings. Actively communicates with loan servicing and mortgage bankers on non\-compliance issues. Additional responsibilities include tracking and notification of delinquent real estate property taxes; boarding new loans and maintaining the records management system; supporting accounting and cash management functions including secondary approver, reviewing documents and preparing releases on paid in full loans; and responding to general loan servicing inquiries. This is a remote role with required travel to the Bellevue office for in\-person events a few times per year.
What you will do
- Download and compile CRE loan documentation including loan documents, organizational documents, title insurance policies, third party reports, leases, borrower financials, NOI Analysis and inspections, and servicing system information.
- Prepare loan files, Data Tape, Loan Schedule, Assignments of Mortgage, and other miscellaneous required documents required for shipping and pledging to custodian.
- Review property \& liability insurance and actively pursue corrections where necessary to assure satisfaction of insurance requirements prior to closing.
- Coordinate review and approval in connection with target funding dates to ensure that final insurance is complete and acceptable prior to closing date.
- Download property \& liability insurance renewals and update servicing system, review and analyze insurance documentation received, contact Mortgage Bankers for corrections, run reports, and assist with insurance exceptions, including delinquencies and non\-compliance issues.
- Educate and train Loan Servicing Associates and Mortgage Bankers on insurance coverage and reporting system; communicate with Mortgage Bankers regarding non\-compliant insurance coverage.
- Be a resource for department and team members.
- Provides general support to other areas within Loan Servicing including boarding of new loans, reviewing loan documents for accuracy and data entry in records management system; fielding 1098 inquiries and accuracy for reporting, final approver for mortgage verifications, ACH changes, amortization schedules, wiring instructions and assumption processing.
- Maintain data and process changes (second approver for address, authorizations) in the records management systems.
- Lead and participate on projects under Supervisor’s direction.
- Flexible full\-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
- 5\-7 years of cumulative, relevant experience.
- Requires extensive knowledge of duties.
- Must have excellent verbal and written communications skills, typically developed through a combination of job\-related training and experience.
- Analyzes and resolves varied office problems; uses initiative and independent judgment within established procedural guidelines.
- May be relied upon in escalation situations.
- High school diploma required.
- This is a remote role with required travel to the Bellevue office for in\-person events a few times per year.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial\-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Why work at Symetra
"Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." \- Kerry S., Sr. Systems Analyst
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." \- Megan H., Deputy Chief Compliance Officer
What we offer you
We don’t take a “one\-size\-fits\-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Compensation
Hourly Range: $32\.80 – $54\.64 plus eligibility for annual bonus programs
Who you are
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products\-and operate our company\-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote\-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity VerificationSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
\#LI\-BV1
\#LI\-Remote