Student Development Coordinator, Senior

• 609504
• Flagstaff, Arizona, United States
• Inclusive Student Mentoring
• Classified Staff
• Closing at: Apr 6 2026 \- 11:55pm MST

#### Special Information

• This position is an on\-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university\-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• This position offers either 40 hours per week for 11 month per year or (.915 FTE) 40 hours per week for 12 months per year (1\.0 FTE).

#### About the Department/College

Peer Jacks Mentoring is a resource that supports and empowers incoming students in their transition to college by building community and encouraging personal development.

VISION

Peer Jacks Mentoring will ignite student success across NAU by connecting new Lumberjacks with caring mentors who inspire confidence, foster a sense of belonging, and champion each student's journey.

GOALS

The purpose of Peer Jacks Mentoring is to empower every student to thrive academically, socially, and personally by cultivating genuine connection, encouragement, and lifelong skills that last far beyond graduation. The Peer Jacks programs (Mountain Jacks, Transfer Jacks, and Jacks State) achieve this by meeting students where they are at as they adjust to college life, develop an understanding of their personal path, and grow their sense of community. Our mentors guide their mentees through key milestones in the student lifecycle, whether they are First\-year students at the Mountain Campus, Transfer students joining us for their first semester, or Statewide students studying throughout Arizona.

Students who participate in Peer Jacks will develop:

• The ability to navigate campus resources and processes,
• An awareness of their connection to space and place,
• Personal value/goal identification in alignment with their intended academic and career path,
• A deeper sense of belonging and of their own contributions to the NAU campus and environment.

#### About the Position

This position supports a dynamic team that provides services and support to assist students in their development at the university through the integration of academic learning and individual growth and aims to ensure meaningful and purposeful experiences and interactions that foster a successful path towards graduation. Peer Jacks Mentoring is a high impact Student Affairs program with a team that is composed of student staff, graduate assistants and professional staff that serves a diverse population of first\-year students. The Coordinator is responsible for managing the Peer Jacks peer mentor program, the Peer Jacks Lounge, and a variety of engagement opportunities for first\-year students on the Flagstaff Mountain campus. The Coordinator reports to the Assistant Director of Peer Jacks Mentoring. This position includes commitments outside university business hours (8:00 am to 5:00 pm) including nights (approximately 1\-2 per week, primarily during the fall and spring semesters) and weekends (approximately once a month). Some travel may also be required.

##### Responsibilities Include

40% \- Program Support

• Work with the Peer Jacks team and colleagues across campus to develop and maintain innovative, theory\-based approaches to working with first\-year students.
• Establish program goals and learning outcomes; develop activities, curriculum, training, services, and initiatives to accomplish goals related to serving a diverse student population.
• Working with the Director and Assistant Director, benchmark best practices, review the latest research, and assess current strategies to revise practices and incorporate emerging techniques and technologies for improving student engagement and retention.
• Assist with the design, implementation, and evaluation of services/events that provide innovative, meaningful and supportive experiences to students that integrate academic learning and individual growth.
• Plan and facilitate hybrid and in\-person events, activities, and services for first\-year students that integrate academic learning, wellness, sense of belonging, and opportunities for growth and professional development.
• Work with a diverse student and employee population using awareness of the principles of inclusive excellence to support an effective work, community, and service\-oriented environment.
• Actively engage with diverse student populations to ensure that department programs are inclusive and reflect the diversity of the campus community.
• Coordinate and participate in Orientations, Discover NAU Days, NAU Said Yes, and other campus events to promote department services, including call and outreach campaigns surrounding enrollment, academic status, and other issues.
• Assist with the management of program resources including program budget, purchase approvals, and maintenance of program spaces and inventory.
• Ensure the use of space/resources is consistent with program/department goals.
• Manage Peer Jacks Mentoring spaces, including the PJ lounge and equipment.
• Assist in the planning and hosting of program fieldtrips, events, and opportunities where mentees can engage and connect outside of one\-on\-one meetings.
• Assist with the management of the Peer Jacks website.
• Coordinate with peer mentors, campus partners, and program leadership in the creation/maintenance of a semester event calendar for program, NAU and community events, through social media platforms, online calendars, and website.
• Provide guidance and consistency in policy and procedure decisions within the department.

35% \- Supervision

• Recruit, hire, supervise and evaluate peer mentors.
• Recruit, hire, supervise and evaluate Graduate Assistants.
• Cultivate a positive and inclusive working team environment.
• Organize and facilitate regular opportunities for oversight, professional development and feedback conversations.
• Develop and facilitate workshops, trainings, and team meetings provided to student employees and Graduate Assistants to assist them in their professional development and introduce them to diverse resources and campus partners.
• Ensure compliance with safety and HR policies and procedures.

10% \- Partnership Development

• Collaborate with various campus partners to identify strategies for student engagement, retention and success.
• Collaborate with faculty, student affairs staff, and other university departments in creating experiences to increase student engagement.
• Serve as the department’s Orientation, Welcome Week, Off\-Campus Partnerships and major campus events liaison.
• Represent the department on various committees, work groups and employee forums.
• Manage the university console and the educational resources and announcements sections of Louie’s List, NAU’s off\-campus housing website.

10% \- Assessment

• Use aptitude and achievement assessments to help students explore their interests, skills, and abilities.
• Collaborate with various campus partners to identify strategies for student retention and success.
• Help maintain department related data used to conduct research and evaluate program effectiveness.
• Work with team members to develop a strategic vision for the department, accomplish associated projects, analyze and assess outcomes, and foster an environment of continuous improvement and innovation.

5% \- Other

• Perform other duties as assigned.

#### Minimum Qualifications

• Undergraduate bachelor’s degree.
• 3 years of relevant experience.

A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.*

#### Preferred Qualifications

• Master’s Degree in Student Affairs in Higher Education, Educational Administration, Counseling, or related field Leadership curriculum development.
• Experience with peer mentoring best practices.
• Experience in supervision of student employees.
• Background in training development \& facilitation.
• Intermediate user of PeopleSoft \& Salesforce.

#### Knowledge, Skills, \& Abilities

Knowledge:

• Knowledge of student development theory and application.
• Knowledge and experience working with New Majority students in higher education (this includes first\-year, first generation, older, racially and ethnically diverse student populations).
• Understanding of working with students in a Hispanic Serving Institution.
• Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.
• Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
• Knowledge of primary factors that impact first\-year student retention and common strategies used to increase first\-year student success.
• Experience managing peer mentor programs (or similar peer programs).

Skills:

• Customer service and interpersonal skills.
• Supervisory, interviewing, organizational, and training skills.
• Active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Program evaluation, data management, and assessment.

Abilities:

• Establish and maintain effective working relationships with student employees and professional staff.
• Communicate effectively with internal and external, diverse populations.
• Problem solving, data entry, organizational, and analytical capabilities.
• Promote a diverse, inclusive environment.
• Ability to communicate effectively with students, prospective students, and their families from ethnically diverse, first\-generation, and economically disadvantaged backgrounds.
• Ability to facilitate effective presentations in a variety of modalities, including digital spaces.
• Demonstrated ability to teach, program, or present at campus\-based programming and workshops.

#### Compensation

11 month .915 FTE:

Budgeted salary is $46,779\. Annual salary commensurate with candidate's qualifications and related experience.

12 month 1\.0 FTE:

Budgeted salary is $51,085\. Annual salary commensurate with candidate's qualifications and related experience.

#### Pre\-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E\-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug \& Alcohol Clearinghouse and adhere to the clearinghouse requirements.

#### Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on\-campus student housing. This report discloses fire safety policies and procedures related to on\-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928\) 523\-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

#### Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

#### Submit your Application

You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928\-523\-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011\.