Resident Services Coordinator

Come and join our vibrant retirement community and enjoy being a key member of our Team.

We know that our people are the key to our success. We are a CCRC situated on a beautiful 50\-acre campus with warm and friendly staff.

Primary Purpose

The Resident Services Coordinator is a multi\-functional role that carries out the daily functions of the Resident Services Department such as in\-house events, educational programs, and virtual entertainment, driving, when necessary, as approved by the Director and filling in for the Receptionist as needed.

Duties and Responsibilities

• Responsible for evening programs conducted by Resident Services. This includes interacting with resident sponsors, outside presenters or entertainers, or residents acting as presenters. Ensure proper set\-up of the room and the requested audiovisual devices are set\-up. Confirms all details with the presenter(s) and introduce the program for the evening. Stays until the program is completed.
• Using resident requests and researching relevant releases, create strategic plans for all Resident Services programming scheduled in the Ballam Theatre and internal channels including movies, documentaries, One Day University, etc, that meet educational/emotional/entertainment standards of resident population. Must utilize technical skills for audio/visual equipment and media streaming services.
• Evaluate the programs and entertainment through feedback from residents.
• Develop community connections to provide our residents with outside experiences. Foster and maintain good relationships with outside vendors.
• Responsible for all in\-house advertising of Resident Services events including flyers and save the dates.
• Creation and publication of weekly newsletter (Weekly Reminders).
• Design invitations, memorial service programs, music programs and other special projects as needed.
• Ensures activity areas and supplies are well maintained. Purchases supplies and other materials for the activity department, within budget. Completes purchase orders for purchased supplies in timely manner.
• Assist Resident Services Trip Coordinator with monthly teas, coffees, and ice cream socials.
• Meet with new residents to explain how to use the Iamfine Resident Check\-in system, as needed.
• Attend all community planned functions and help coordinate the event from beginning to end including set\-up, running, and breaking down for the event.
• Assists with planning, organizing, and functioning of various Resident committees in conjunction with the Director of Resident Services.
• Coordinates with other staff members relating to scheduling of events and use of the community rooms/event spaces.
• Assists with the driving duties when needed and approved by the Director. This means providing safe and efficient transportation to the residents and employees of Beaumont.
• Act as a relief receptionist when necessary, including daily receptionist lunch break.
• Answering telephones promptly and professionally, transferring calls, taking accurate messages, and relaying messages to the appropriate personnel in a timely manner.
• Accept and record UPS, Federal Express and other package deliveries for residents and staff.
• Sort the incoming staff and resident mail and distribute in the appropriate mailboxes.
• Direct residents and guests to appropriate departments.
• Responsible for resident emergency alarm and fire alarm system procedures for residents, guests and employees. Run and check the Resident Check in system (Iamfine) including Away forms, adding new residents, maintenance of the Iamfine Resident Check in system.
• Sort the incoming staff and resident mail and distribute it in the appropriate mailboxes.
• Direct residents and guests to appropriate departments.
• Responsible for the Director of Resident Services’ duties when the Director is away including but not limited to payroll, overtime reports, attending the managers’ meeting, processing Anybill invoices and managing staff.
• Perform additional duties as assigned.

Qualifications/Skills

• PA Driver’s license.
• Proficient in Microsoft Word, Microsoft Publisher, Microsoft Power Point, Microsoft Exel and Adobe.
• A genuine interest in and compassion for older adults.
• Excellent interpersonal and written communication skills, including being comfortable with public speaking.
• Technical skills including audio/visual equipment, media streaming services. Ability to pivot to virtual environment and support technical needs for virtual events and activities.
• Must have a pleasant and professional manner and work efficiently under stressful situations.
• Demonstrate creative ability and enthusiasm.
• Experience in project management.
• Works independently with a minimum of supervision.
• Demonstrates attention to detail.
• Strong initiative and ability to handle multiple projects/roles in an evolving environment both individually and within a team.
• Willingness to do what it takes to complete projects with a dedication to quality and innovative thinking.
• Strong resourcefulness and problem\-solving skills.
• Handles resident and employee correspondence and information in a confidential manner.

Physical Requirements

• Must be able to sit and stand for long periods of time.
• Must be able to walk for moderate distances.
• Must be able to lift up to 10 pounds.

Education

• Bachelor's Degree preferred.

Other Duties

Must comply with the general attendance policies.

Must comply with all safety policies and procedures.

Must comply with all Compliance and Ethics policies.

Beaumont offers a comprehensive benefits package that may include Medical, Dental, Vision Care, Wellness Programs, 403(b) Plan, Paid Time Off (including Holidays, Vacation and Sick Time), Tuition Reimbursement and Scholarship Program.

Technology Proficiency: Demonstrated ability to effectively use and adapt to a variety of digital tools, software, and systems relevant to the role. Proficient in data entry, report generation and utilizing software to streamline workflows. This includes the ability to quickly learn new technologies, troubleshoot basic technical issues, and apply technology to improve efficiency, accuracy, and communication. Ability to proactively identify opportunities to leverage technology for operational improvements.

Technology

ADP HRIS/Payroll System Software

MS Office Microsoft 365 Office Suite

Adobe Acrobat Adobe

Sentrics Resident Engagement System

WorxHub Work Order Management

MatrixCare Electronic Medical Records

Anybill Invoice Processing