Sr. Program Coordinator/Study Abroad Enrollment Manager and Data Administrator

Position Details

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Position Information

Recruitment/Posting Title Sr. Program Coordinator/Study Abroad Enrollment Manager and Data Administrator

Job Category URA\-AFT Administrative

Department Study Abroad

Overview

With over 150 programs in more than 50 countries, Rutgers Global–Study Abroad (RGSA) annually enrolls over 1,000 students in study abroad programs. The Senior Program Coordinator (Study Abroad Enrollment Manager and Data Administrator) is responsible for evaluating and enhancing application and enrollment procedures, developing strategies to boost student engagement, and ensuring the efficient use of CRM platforms, including Terra Dotta, Marketing Cloud, and Salesforce.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator/Study Abroad Enrollment Manager and Data Administrator for Study Abroad. Reporting to the Director of Study Abroad, this position plays a critical role in managing enrollment processes, optimizing CRM systems, and supporting the overall success of study abroad programs. The role includes overseeing data quality, system integrations, and reporting, while managing the application process for incoming exchange students. The Senior Program Coordinator will act as a key liaison with student services to ensure a seamless experience for both domestic and international participants. This role involves collaborating with stakeholders across departments to support program growth, improve operational efficiency, and enhance the overall student experience.

Among the key duties of the position are the following:* Enrollment Management and Application Coordination:

• Assess and reevaluate application and enrollment processes, recommending improvements and developing strategies to increase participation in study abroad programs.
• Implement campaigns to boost application completion rates, design marketing objectives, and create programs to raise awareness of RGSA opportunities in collaboration with the Communications team.
• Support the full application process, including reviewing applications, ensuring timely processing, and assisting students with course planning, visa processes, and pre\-departure orientation.

* CRM and Data Management:

• Ensure the optimal use of the Terra Dotta data management system and its integration with RGSA and other university systems.
• Oversee day\-to\-day maintenance of Terra Dotta and other Global CRM platforms (e.g., Salesforce, Marketing Cloud), troubleshooting issues and customizing configurations as needed.
• Manage data quality, integrations, security, and reporting to ensure accurate, efficient data handling and streamlined application processes that support enrollment growth.

* Incoming Exchange Coordination:

• Manage the application process for incoming exchange students, responding to inquiries from students and partner institutions.
• Collaborate with the Assistant Director for Semester Programs to maintain accurate records of student nominations and balances, and coordinate with student services to ensure a smooth enrollment process.
• Liaise with academic departments to enroll exchange students in appropriate courses for their term of study at Rutgers.

* Events and Collaboration:

• Participate in office events, including Study Abroad Fairs, Pre\-Departure Orientations, and Exchange Student programming.
• Lead marketing efforts, such as application drives, tabling events, and open houses (both virtual and in\-person), to promote study abroad programs.

FLSA Exempt

Grade 05

Salary Details

Minimum Salary 68278\.480

Mid Range Salary 84393\.980

Maximum Salary 100509\.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax\-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours

Standard Hours 37\.50

Daily Work Shift

Work Arrangement

Union Description URA\-AFT Administrative

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff \- 12 month

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor’s degree required.
• Two (2\) years of related experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Experience in the administration and maintenance of databases or other CRM systems.
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and manage laterally/upwards.
• Ability to manage changing priorities and with multiple projects
• Ability to work and learn independently.

Preferred Qualifications

• Masters’ Degree in Higher Education Administration, Global Affairs, Communications, Information Systems, or closely related fields.
• Strong understanding of international Higher Education related processes and systems.
• In\-depth knowledge of both Terra Dotta and Salesforce products and their functionalities.
• Saleforce.com Admin certified \& Certified Service Cloud Admin preferred
• Exceptional ability to create and maintain student information, curriculum, and/or marketing databases.
• Proficiency in onboarding users, allocating roles, and managing access in Terra Dotta and Salesforce.
• In\-depth knowledge of importing data, generating reports, analyzing KPIs for various user groups.

Equipment Utilized

• Terra Dotta Study Abroad software.
• Salesforce Service Cloud, Pardot, Social Studio.
• Microsoft Office and Google Suite.
• Zoom and Webex.

Physical Demands and Work Environment

• Work is typically completed in a seated position.
• The open office environment requires the ability to concentrate while others may be talking to students.
• Ability to work on a computer screen for 6\-8 hours per day is imperative.

Special Conditions

Posting Details

Posting Number 26ST0381

Posting Open Date 03/09/2026

Special Instructions to Applicants

Regional Campus Rutgers University\-New Brunswick

Home Location Campus College Ave (RU\-New Brunswick)

City New Brunswick

State NJ

Location Details

Pre\-employment Screenings

All offers of employment are contingent upon successful completion of all pre\-employment screenings.

Immunization Requirements

Under Policy 100\.3\.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non\-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non\-discrimination\-statement

Supplemental Questions

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Required fields are indicated with an asterisk (\*).

\ Do you have a Bachelor's degree?

+ Yes

+ No

\ Do you have at least two (2\) years of related experience?

+ Yes

+ No

\ Are you currently a member of URA\-AFT?

+ Yes

+ No

\ Do you have experience working professionally within a college or university setting? (yes, no)

+ Yes

+ No

\ Do you have experience working professionally within a Study Abroad Office?

+ No professional experience

+ 1\-2 years

+ 3\-5 years

+ more than 5 years

\ Do you have experience working professionally within an admissions setting? Note: This could be admissions for a school, department, or program.

+ No professional experience

+ 1\-2 years

+ 3\-5 years

+ more than 5 years

\ Do you have experience working with Terra Dotta / Studio Abroad?

+ No professional experience

+ 1\-2 years

+ 3\-5 years

+ more than 5 years

\ Do you have experience with any CRM software, please describe your role and proficiency with the software.

(Open Ended Question)

Applicant Documents

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Required Documents

• Resume/CV
• Cover Letter/Letter of Application
• List of Professional References (contact Info)

Optional Documents