Entry-Level Sales & Customer Success

About SalesFormula

SalesFormula is a high\-performance SaaS / B2B sales consulitng \& services company.

Position Overview

We are seeking a driven, coachable, and customer\-focused Entry\-Level Sales \& Customer Success Representative to support both new customer acquisition and ongoing client success.

This is an ideal role for someone early in their career who wants hands\-on experience in SaaS sales, customer engagement, and revenue operations. You will work directly with leadership, gain exposure to enterprise sales strategy, and play a meaningful role in customer growth and retention.

This is a hybrid role combining outbound sales activity with proactive customer relationship management.

Key Responsibilities

Sales (New Business Support)

• Conduct outbound prospecting (email, LinkedIn, calls)
• Qualify inbound leads and schedule discovery calls
• Research target accounts and personalize outreach
• Maintain CRM accuracy and pipeline updates
• Support proposal preparation and follow\-up communication
• Track outreach metrics and performance

Customer Success (Retention \& Growth)

• Onboard new customers and ensure smooth implementation
• Conduct check\-in calls to support adoption and engagement
• Monitor customer progress and satisfaction
• Identify upsell and expansion opportunities
• Address basic customer questions and escalate when necessary
• Collect testimonials, feedback, and success stories

Revenue Operations Support

• Update CRM records and customer data
• Track KPIs (pipeline activity, retention metrics, engagement)
• Support reporting and customer insights
• Assist with renewal tracking

Qualifications

Required

• 0–2 years of experience (internships, campus leadership, retail, or customer\-facing roles count)
• Strong communication skills (written and verbal)
• High level of organization and follow\-through
• Comfortable speaking with customers and prospects
• Coachable and eager to learn
• Basic proficiency in Google Workspace or Microsoft Office

Preferred

• Interest in SaaS, sales, or entrepreneurship
• Experience with CRM tools (HubSpot, Salesforce, etc.)
• Experience in customer service or sales
• Familiarity with LinkedIn for professional outreach

Key Traits for Success

• Competitive but customer\-centered
• Strong work ethic
• Growth mindset
• Comfortable with feedback
• Detail\-oriented
• High integrity and professionalism

Pay: $16\.90 \- $18\.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote