Reverse Logistics Coordinator

### Description

WHY JOIN US

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

ROLE PURPOSE

We are looking for a Reverse Logistics Coordinator who will provide balanced support to offsite Technicians shipping damaged parts and the inventory control team. The Reverse Logistics Coordinator is an internal\-customer facing role that will ensure timely execution of product returns, and identify trends in Field returns and implement corrective, innovative actions.### Key Responsibilities

• Analyze and identify trends in Field Service Engineer used modules.
• Identify potential issues and build corrective programs and procedures with Field and Warehouse management input.
• Focus on cost reduction activities, programs, and procedures for field and warehouse teams.
• Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.
• Drive reporting and action from Field Service Management supporting KPI’s and improvement actions.
• Resolve inventory discrepancies within Accounting, IT and Management processes and controls.
• Lead projects and initiatives to optimize return logistics for refurbishment processes reduce costs.
• Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Monitor KPIs, drive performance and cost management with Field and Dealer returns.
• Lead monthly and other meetings with Field Service management, Supply Chain management, Warehouse, etc.

### Skills, Knowledge \& Expertise

Education Level:

• High school diploma or equivalent

Qualifications:

REQUIRED SKILLS AND COMPETENCIES

• 3\+ years of experience in supply chain management or related roles
• Strong computer skills in the use of database systems, Excel Pivot Tables, look\-ups, Microsoft Office, and basic computer operating systems.
• Effective communication, including writing, speaking and interpersonal communication
• Advanced data analysis and data visualization
• Understanding of the supply chain, common obstacles, and effective solutions
• Willingness to learn new tools than manipulate, analyze, and visualize data.
• Excellent analytical, communication and interpersonal skills
• Sound judgment decision making skills, with the ability to prioritize and to work under continual deadline pressure.
• Excellent teamwork skills and a proven ability to be successful in cross\-functional teams.
• Ensuring that quality objectives and delivery deadlines are met.
• Data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software application, knowledge of JDE/OFSC a plus
• Highly self\-motivated with keen attention to detail.
• Exercises diligence in completing work activities with the willingness to work extra hours if needed.
• Proficiency in Oracle JDE 9\.2 is desired.

### Job Benefits

• 401(k) Retirement Plan with Fidelity – 2\.5% Base contribution paid toward your retirement by Glory even if you do not participate.

Plus, Glory matches 3% up to 6% of your contribution

• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD\&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement

GLORY VALUES

Our Glory Values represent our commitment to collaboration, diversity, and innovation. They serve as a practical guide for how we work together, both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that’s how we stay ahead.
• Diversity \& Respect. We value the strength in our differences.
• Teamwork. We succeed together.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity / Affirmative Action Employer / An E\-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

Physical Demands and Work Environment Statement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

### About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that’s how we stay ahead.
• Diversity \& Respect. We value the strength in our differences.
• Teamwork. We succeed together.