Front Desk Receptionist and Office Coordinator

Job Summary We are seeking a dynamic and organized Front Desk Receptionist and Office Coordinator to be the welcoming face of our organization. In this vital role, you will manage front desk operations, coordinate office activities, and provide exceptional customer service to visitors and patients. Your energetic approach will ensure smooth daily operations, foster positive patient interactions, and support a productive office environment. This paid position offers an exciting opportunity to showcase your administrative talents while contributing to our vibrant team. Anticipated start date of December 2026\. When someone in Prescott hears they need to see a cancer doctor, the next voice they hear is often yours. We are looking for a Patient Services Representative who wants that moment to feel steady, kind, and clear. Prescott Cancer Specialists is a physician\-owned cancer center at 1100 Gail Gardner Way. Referrals come to us from Dignity–YRMC, Northern Arizona Healthcare, and independent physicians across the Quad Cities. You would be the person who turns that referral into a scheduled visit, with the records ready and the patient knowing exactly what to expect. You would look after the schedule for three doctors. This is a real front\-desk role, not a call center. The physicians are down the hall, and they pick up when you need them. Responsibilities Answer the phone the way we hope every patient is greeted: “Welcome to Prescott Cancer Specialists. How can I help you?” Welcome new referrals the day they arrive, and call the patient to find a time that works. A same\-day call means a lot to a family that has been waiting. Prepare the new\-patient packet, confirm insurance, and request outside records so the visit can be about the person, not the paperwork. Help with benefit checks and prior authorizations for consults, simulation, and treatment. We will teach you our payers. You do not need to arrive knowing every plan. Host the front desk through clinic: a warm check\-in, a clear check\-out, and a waiting room where no one feels overlooked. Keep the schedule honest and kind. If a physician is running behind, patients hear it from you before they have been sitting long. Skills Bilingual abilities are highly valued to serve diverse client needs effectively. Proficiency in Microsoft Office Suite (Word processing, Excel) and computer literacy essential for daily tasks. Excellent phone answering skills with knowledge of multi\-line phone systems and phone etiquette. Previous office experience with clerical responsibilities including filing, proofreading, and data entry. Strong customer service orientation with the ability to communicate clearly with clients and team members. Exceptional time management skills to prioritize tasks efficiently in a fast\-paced environment. Personal assistant or administrative support experience is a plus for handling diverse responsibilities seamlessly. This role is perfect for motivated individuals eager to contribute their organizational talents while providing outstanding support within a lively office setting. Join us to be part of a team that values professionalism, efficiency, and positive client interactions! Pay: $23\.00 \- $30\.00 per hour Expected hours: 40\.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Retirement plan Vision insurance Work Location: In person