Exemptions Processor

Exemptions Processor ======================== DEPARTMENT OF FINANCE Posted on 08/14/2026 Full\-time Location MANHATTAN Exam may be required Department Homeowner Tax Benefits Salary range: $55,105\.00 – $63,371\.00 Save Job Description ------------------- IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE, ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE OPEN COMPETITIVE CIVIL SERVICE EXAM NO. 1128 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6\.1\.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1128\. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi\-family construction, new one\- to two\-family construction, government entities, and non\-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents. PEA is seeking a highly motivated and organized individual to process multiple exemption and abatement program categories, ensuring they are accurately applied to the appropriate property owners and corresponding borough, block, and lot (BBL) records throughout New York City. Reporting to the Exemptions Supervisor, the selected candidate’s duties and responsibilities will include, but not be limited to the following: Review, research and process applications for multiple property tax abatements and exemptions programs, using standard operating policies and procedures (SOPs), training material, or reference guides. Identify and apply the correct procedures to make the required or necessary adjustment(s) to exemption and abatement records. Update homeowner's applications and databases to ensure that the appropriate tax abatement credit or exemption is allocated to correct property. Access applicant data and documentation from multiple sources for review; verify completeness and make needed updates in appropriate databases. Ensure accuracy of all data entered and applications processed. Contact applicants or representatives, such as managing agents, as required and/or needed. Respond to inquiries, via CRM and other channels, from internal and external parties, including customers and their proxies. Contact applicants or their proxies via phone or email regarding their application status or the application procedure. Utilize the SmartFile platform and the agency’s Property Tax System (PTS), to process exemptions and abatements applications for multiple PEA programs. Utilize Microsoft Dynamics CRM to review and resolve customer inquiries. Interchange between different programs based on changes in workload priorities within the division to meet processing deadlines. Perform special projects as assigned. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. PRINCIPAL ADMINISTRATIVE ASSOC \- 10124 Minimum Qualifications -------------------------- 1\. A baccalaureate degree from an accredited college and three years of satisfactory full\-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2\. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full\-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3\. A four\-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full\-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4\. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Preferred Skills -------------------- \- Highly motivated and organized. \- Proven ability to work independently and on a variety of projects and in a team environment. \- Strong ability to adapt to a fluid work environment, changing needs, priorities and learning new computer\-based programs. \- Skilled in data entry with high rate of accuracy and efficiency showing a high level of responsibility for quality of work and attention to detail. \- Excellent written, oral, and interpersonal skills. \- Proficient with computer programs such as Word, Excel, and Outlook. \- Working knowledge of existing Department of Finance systems is a plus. \- At least one year or more experience working with property tax exemptions or abatements programs is a plus. 55a Program --------------- This position is also open to qualified persons with a disability who are eligible for the 55\-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55\-a Program. Public Service Loan Forgiveness ----------------------------------- As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement ------------------------- New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information -------------------------- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply Save Job ID 787993 Posted until 08/28/2026 Title code 10124 Civil service title PRINCIPAL ADMINISTRATIVE ASSOC Title classification Competitive\-1 Business title Exemptions Processor Experience level: Experienced (non\-manager) Job level 01 Number of positions 1 Work location 59 Maiden Lane * Category: Constituent Services \& Community Programs Exemptions Processor