Customer Service Reseacher

Customer Service Reseacher ============================== DEPARTMENT OF FINANCE Posted on 08/14/2026 Full\-time Location MANHATTAN Exam may be required Department Research \& Correction Salary range: $42,288\.00 – $48,631\.00 Save Job Description ------------------- IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120\. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 3120\. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program. The City Register receives an average of 1,650 submissions daily for review and recording. The revenue received for these documents is not recorded to the general fund until the documents are reviewed and accepted for recording. For Fiscal Year 2024 the monthly average revenue recorded is $278M. Vacancies in the division have a direct impact on the acceptance, review and recording of the documents submitted. The City Register’s Research \& Correction Unit is seeking two (2\) dedicated, detail\-oriented individuals to serve as Customer Service Researchers. Reporting to the Manager of Research \& Correction, the selected candidates’ duties and responsibilities will include but not be limited to the following: Assist customers over the telephone and in the public area with the preparation of the required cover pages for document submissions. Research property ownership. Intake, scan and return documents presented to the City Register offices for recording by mail or in person. Process certified document requests. Pull microfilm/microfiche and Land Records books upon request. Refile and keep Land Records books in the library area in order. Cashier and opening mail. Work on Special projects in the division as needed. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. CLERICAL ASSOCIATE \- 10251 Minimum Qualifications -------------------------- Qualification Requirements A four\-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills -------------------- \- Excellent written and verbal communication skills. \- Detail oriented with the ability to multi\-task. \- Working knowledge of computer programs. \- Strong interpersonal and teamwork skills. 55a Program --------------- This position is also open to qualified persons with a disability who are eligible for the 55\-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55\-a Program. Public Service Loan Forgiveness ----------------------------------- As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement ------------------------- New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information -------------------------- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply Save Job ID 789967 Posted until 08/28/2026 Title code 10251 Civil service title CLERICAL ASSOCIATE Title classification Competitive\-1 Business title Customer Service Reseacher Experience level: Experienced (non\-manager) Job level 03 Number of positions 2 Work location 66 John Street, New York, Ny * Category: Constituent Services \& Community Programs Customer Service Reseacher