Patient Concierge & Growth Consultant (Treatment Coordinator)

Patient Concierge \& Growth ConsultantLuxury Healthcare \| Medical Aesthetics \| Neurology \| Chiropractic \| Wellness Location: San Jose, CA Pay: $23\.00–$26\.00/hour DOE \+ Monthly Performance Bonus Job Type: Full\-Time About Us We are a rapidly growing luxury healthcare practice specializing in Neurology, Chiropractic, Medical Aesthetics, Massage Therapy, Concussion Care, Personal Injury, and Integrative Wellness. Our practice is different. We've redesigned the traditional medical office into a concierge\-style healthcare experience where every patient receives exceptional service from the moment they walk through our doors. We're looking for someone who doesn't simply "check patients in." We're looking for someone who creates an experience. This position is ideal for someone who naturally builds relationships, enjoys educating patients, loves sales, and thrives in a luxury service environment. Your Mission Your responsibility is to ensure every patient receives an exceptional five\-star experience while confidently guiding them through their treatment options and helping them achieve the best possible outcomes. You will become the bridge between our providers and our patients by educating patients on available services, coordinating care, discussing treatment recommendations, and helping patients move forward with confidence. You will play a major role in helping grow both our medical practice and expanding medical aesthetics division. What You'll DoLuxury Patient Experience Welcome every patient with warmth and professionalism Create a five\-star concierge experience from arrival through checkout Build long\-term relationships with patients Anticipate patient needs before they ask Resolve concerns professionally and confidently Ensure every patient leaves excited to return Treatment Coordination Serve as the primary point of contact for patients, guiding them through treatment options and coordinating care plans aligned with their goals and provider recommendations. Educate patients on: Chiropractic care Neurology services Massage therapy Medical aesthetics Botox Cosmetic treatments Wellness services Future treatment recommendations Help patients understand: Treatment recommendations Pricing Packages Memberships Financing options Product recommendations Sales \& Practice Growth This is a sales\-driven position. Your success will be measured not only by exceptional patient service but also by your ability to help patients move forward with recommended care. Responsibilities include: Present treatment plans confidently Recommend packages and memberships Introduce additional services that may benefit patients Educate patients on products sold in the office Follow up with patients who have not started care Help improve treatment acceptance Help increase patient retention Help maximize provider schedules Participate in promotional events and practice growth initiatives Front Office Support Our Virtual Medical Assistants (VMAs) handle most scheduling, check\-in, check\-out, and administrative responsibilities remotely. Your role is to provide in\-office support whenever needed, including: Backup patient check\-in Collect in\-office payments when patients prefer to pay in person rather than remotely Assist with front desk workflow Coordinate with virtual staff Upload office documents and faxes when needed Assist providers with maintaining excellent patient flow Support day\-to\-day office operations What We're Looking For We want someone who: Loves people Is naturally outgoing Is confident discussing pricing Can comfortably ask for the sale Has exceptional communication skills Creates trust quickly Thinks proactively Takes ownership Notices problems before others do Thrives in fast\-paced environments Wants to help build something exceptional Required Qualifications Minimum 2 years of experience in healthcare, medical aesthetics, cosmetic dentistry, plastic surgery, concierge medicine, luxury hospitality, wellness, or high\-end customer service Strong sales experience Experience discussing treatment plans or service recommendations Comfortable discussing financial responsibility and collecting payments Excellent communication skills Strong multitasking abilities Comfortable using EMR systems and Microsoft Office Professional appearance and polished presentation Reliable attendance and punctuality Preferred Experience Experience in one or more of the following: Medical Spa Cosmetic Dermatology Plastic Surgery Cosmetic Dentistry Chiropractic Neurology Pain Management Wellness Clinics Concierge Medicine Luxury Hospitality Luxury Retail Sales Performance Bonus In addition to hourly compensation, this position is eligible for performance bonuses based on individual and practice performance. Performance may include: Treatment acceptance Package and membership sales Product sales Patient retention Positive patient reviews Schedule optimization Overall contribution to practice growth Compensation Hourly: $23\.00–$26\.00/hour DOE Why You'll Love Working Here Work in a modern, luxury healthcare environment Be part of a rapidly growing practice Opportunity for career growth into leadership Performance\-based bonuses Help build an innovative healthcare brand Work directly with ownership to shape the future of the practice Before You Apply This is not a traditional receptionist position. We are looking for someone who is passionate about creating exceptional patient experiences, enjoys educating patients, is confident in sales, and wants to help grow a premium healthcare practice. If you're looking for a role where you can make a measurable impact every day, we'd love to meet you. Pay: $23\.00 \- $26\.00 per hour Benefits: Employee discount Paid time off Application Question(s): How many years of healthcare, sales, or patient coordination experience do you have? Have you ever discussed treatment plans, memberships, packages, or financial responsibility with patients or customers? Describe a time you successfully helped someone commit to a recommendation or service. What approach did you use? Have you worked in a cash\-pay, chiropractic, dental, medical aesthetics, wellness, or luxury service environment? Are you comfortable discussing pricing and collecting payments? How would you respond if a patient was hesitant about moving forward with a recommended treatment plan? What strategies have you used to build long\-term relationships with patients or clients? What motivates you more: providing exceptional customer service, achieving measurable results, or both? Please explain. Work Location: In person