Transition Assistance Program Clerk

Please note: This position will not begin until September 1, 2026\. What you'll be doing You'll work at the Military \& Family Readiness Center helping service members who are separating or retiring from the Air Force. Your main job is scheduling, data entry, and front\-desk customer service — making sure service members get signed up for their required transition classes and appointments on time. Key responsibilities Contact service members within 24–18 months of separation to schedule required TAP appointments Manage all TAP workshop scheduling in AFFIRST and Outlook calendar systems Provide continuous live phone coverage and monitor the TAP organizational inbox (respond within 1 business day) Set up classrooms at least 30 minutes before workshops; manage daily issuance and recovery of government computer assets Verify attendance twice daily and record in AFFIRST within 3 business days of workshop completion Manage the TAP Events system lifecycle: create sessions, update data, assign attendees Provide front\-desk reception and direct visitors to appropriate M\&FRC personnel Support EFAC (Emergency Family Assistance Center) operations when activated Maintain strict confidentiality per the Privacy Act of 1974 and CUI handling protocols Required qualifications Minimum 6 months of administrative, scheduling, or data entry experience (military, federal, or equivalent corporate environment preferred) Proficient in Microsoft Word, Excel, Outlook, and Teams (including virtual classroom setup) Strong written communication skills; ability to produce documents meeting Air Force writing standards Basic understanding of military protocol, hierarchy, and Air Force/DAF terminology Excellent customer service skills with ability to work with a diverse clientele Must successfully pass a federal background investigation and obtain/maintain a Common Access Card (CAC) Background check requirement You must be able to pass a federal background investigation. This is required to receive a Common Access Card (CAC), which gives you access to the base and government computers. The background check process will begin on your first day — you do not need it completed before you start. Benefits Health \& welfare benefit 12 paid federal holidays per year Paid vacation and sick leave All equipment and supplies provided by the government Pay: $24\.57 \- $29\.59 per hour Benefits: Health insurance * Paid time off Work Location: In person