Junior MSP Engineer

Community Technology Services is hiring a Junior MSP Engineer to support our clients with day\-to\-day technology issues, system setup, troubleshooting, and on\-site service needs.

This role is a strong fit for someone who enjoys helping people, solving practical technology problems, and learning a variety of systems. Most of the work will involve end\-user support, Microsoft 365 administration, desktop troubleshooting, device setup, documentation, and coordination with our field team. You do not need to be a senior network or systems engineer, but you should be comfortable learning new tools and communicating clearly with clients.

We support residential communities and related client environments, so this position includes a mix of help desk work, remote support, hands\-on technical work, and occasional local client\-site visits.

Responsibilities

• Respond to client support requests by phone, email, remote tools, and ticketing systems
• Troubleshoot common end\-user issues involving computers, email, Microsoft 365, printers, connectivity, and software
• Communicate clearly and professionally with clients who may have varying levels of technical experience
• Install, configure, and support Windows computers, laptops, peripherals, and other client devices
• Assist with Microsoft 365 administration, including user accounts, licensing, email, Teams, and basic security settings
• Perform basic network troubleshooting, including connectivity, Wi\-Fi, switches, cabling, and device access issues
• Support client technology systems such as camera systems, access control platforms, and community technology devices
• Coordinate with on\-site field technicians during installations and service calls
• Document client environments, troubleshooting steps, procedures, and completed work
• Follow company standards for device setup, support, security, and documentation
• Identify recurring issues and help improve support processes
• Travel locally to client sites as needed
• Participate in an after\-hours/on\-call rotation as required

Required Qualifications

• 1\-3\+ years of experience in IT support, help desk, desktop support, field technology, or a related role
• Strong customer service skills and the ability to explain technical issues clearly
• Comfortable working directly with clients by phone, email, remote tools, and in person
• Working knowledge of Windows desktop support
• Basic Microsoft 365 experience, including Outlook, Teams, user accounts, and common support issues
• Basic networking knowledge, such as IP addresses, Wi\-Fi, switches, routers, and connectivity troubleshooting
• Ability to install and configure computers, printers, and common office technology
• Strong troubleshooting skills and willingness to learn unfamiliar systems
• Good documentation habits and attention to detail
• Ability to work independently while knowing when to ask for help
• Valid driver’s license and ability to travel locally to client sites

Preferred Qualifications

• Experience working for a Managed Service Provider or IT services company
• Familiarity with ticketing systems, RMM tools, or remote support platforms
• Experience with Microsoft 365 admin center, Exchange Online, Entra ID/Azure AD, SharePoint, or Teams administration
• Experience with IP camera systems such as Verkada, Avigilon, Hikvision, or similar
• Familiarity with access control systems such as Brivo, ButterflyMX, Avigilon Alta, HID, or similar
• Basic PowerShell or scripting experience
• CompTIA A\+, Network\+, Microsoft, or similar certification
• Experience supporting residential communities, property management clients, or multi\-site environments

Work Environment

• Based primarily in our Atlanta office
• Local travel to client sites as needed
• Mix of desk\-based support, phone support, remote troubleshooting, and hands\-on technical work
• Occasional after\-hours or emergency support may be required
• Participation in an on\-call rotation may be required

Ideal Candidate

The ideal candidate is customer\-focused, patient, organized, and technically curious. You should enjoy helping people solve everyday technology problems and be willing to learn systems such as Microsoft 365, networking equipment, cameras, access control, and other client technology platforms.

This is a growth\-oriented role for someone who wants to build a broader technical skill set while delivering excellent client support.

Benefits

• Competitive hourly pay
• Growth opportunity in managed IT services and client technology systems
• Hands\-on experience across a wide variety of technologies
• Supportive team environment
• Local client base

Compensation

$28\.00 \- $34\.00 per hour, depending on experience.

Schedule

• Monday to Friday
• On\-call rotation as required
• Occasional after\-hours support may be required

License/Certification

• Driver’s License required

Work Location

In person.

Job Type: Full\-time

Pay: $28\.00 \- $34\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• Are you willing to travel locally around Atlanta to client sites as needed?
• Describe a time you helped a non\-technical user solve an IT issue.

Experience:

• hands\-on IT help desk, desktop, or MSP support: 1 year (Required)
• Windows desktop support: 1 year (Required)
• Microsoft 365, Outlook, or Teams support: 1 year (Required)
• printers and common office devices: 1 year (Preferred)
• Wi\-Fi and internet connectivity troubleshooting: 1 year (Preferred)
• basic networking troubleshooting: 1 year (Required)
• remote support tools: 1 year (Required)
• IT ticketing systems: 1 year (Required)
• IP cameras or access control systems: 1 year (Preferred)

License/Certification:

• driver’s license and clean driving record (Required)

Work Location: In person