Appointments Clerk

Job Summary:

The apppointments clerk is a member of the health care department team who functions under the direction guidance \& supervision of the department manager, assistant manager, or designee. This position is responsible for answering phones, releasing of information. Responsibilities for having general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of computers.

• Follow policies and procedures of releasing information, initiate and complete appropriate forms.

\-Perform Outreach and answer all telephones servcies including Behavioral Medicine, Post Hospital Line, Medicine Department

• Analyze, manage time, and prioritize workflow in busy complex environment, multi\-task, make decisions and follow through.
• Performing detail\-oriented work with accuracy, and within the parameters of the job.
• Ability to work in a fast pace setting with constant interactions with others.
• Book appointments in Kaiser Permanente systems (PARRS and E\-Consult), take accurate messages and maintain KPHC electronic in\-basket.
• Return messages, directing calls to the appropriate areas. Monitor the cancellation line.
• Communicate with health care providers, staff, patients, and visitors, including cancelling and rebooking appointments
• Other\-Working toward positive operationals outcomes.
• Perform other duties as required.
• Professional Phone etiquette.
• Ability to read and follow instructions, short correspondence, and memos.
• Knowledge of computer and computer keyboard.

Must be willing to work in a Labor Management Partnership environment.

Also refer to the detailed responsibilities outline in the appropriate (United Healthcare Workers\-West) Cash Handling Responsibility Agreement.

Grade: 3

Basic Qualifications:

Experience

• 6\-month work experience

Education

• High School diploma/GED

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:Skills Testing:

• Microsof Word Basic

* Competencies: perform the job successfully, collect and research data, problem solve, identify and resolve problems in a timely manner; gather information skillfuly; develop alternative solutions.

• Customer Service\-manage difficult or emotional customer situations; respond promptly to customer needs.
• Accountable to consistenly demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, members, purchasers, contract providers and vendors.
• Oral Communication\-Listen, get clarification to ensure instructions and requests are fully understood.
• Written Communication\-writes informatively; read and interprets written information, obtain clarification if necessary.
• Teamwork\-Encourage and participate in building a positive team. Balance team and individual responsibilities.
• Demonstrate openness to creative and innovative approaches to providing service.

PrimaryLocation : California,San Jose,San Jose Building 3

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri \*Expected length of employment up to 3 months

WorkingHoursStart : 08:30 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full\-time

Job Type : Standard

Employee Status : Temporary

Employee Group/Union Affiliation : A01\|SEIU\|United Healthcare Workers West

Job Level : Entry Level

Job Category : Administrative \& Support Services

Department : San Jose Hospital \- Physical Therapy \- 0206

Travel : Yes, 20 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.