Medical Billing Assistant

Job Overview

Embrace Connection Counseling is seeking a reliable, detail\-oriented individual who is willing to learn and able to stay organized in a structured, fast\-paced environment. This role involves working with both clients and insurance companies and is best suited for someone comfortable with repetitive, detail\-focused tasks, problem\-solving, and clear communication.

Duties

• Verify client insurance eligibility and benefits prior to appointments and document accurately in the EHR
• Communicate insurance coverage and financial responsibility clearly to clients
• Review client records for accuracy and completeness to support billing processes
• Prepare, submit, and monitor insurance claims; follow up on pending, denied, or rejected claims and resubmit as needed
• Ensure accurate coding (CPT, ICD\-10\) and compliance with payer requirements and healthcare regulations
• Collect and process client payments and maintain accurate account records
• Respond to client billing questions and assist with understanding balances and payment options
• Monitor outstanding balances and follow up on unpaid claims or patient responsibility
• Maintain HIPAA compliance in all billing and communication processes
• Assist with billing reports, maintain organized documentation, and stay updated on payer policy changes
• Support general administrative and front office tasks as needed

Required Skills

• Strong attention to detail and accuracy
• Basic computer skills (email, data entry, and navigating online systems)
• Strong organizational and time management skills
• Ability to maintain confidentiality and follow HIPAA guidelines
• Dependable, professional, and able to work independently
• Comfortable working in a mental health practice setting
• Clear communication skills for interacting with clients, providers, and insurance companies
• Problem\-solving skills for resolving basic billing and insurance issues
• Commitment to completing training and engaging in ongoing learning

Preferred Skills

• Familiarity with mental health services or outpatient therapy settings
• Prior experience in a customer service or healthcare office environment
• Exposure to insurance verification or medical billing processes (behavioral health experience a plus)
• Experience using electronic health records (EHR) or practice management systems
• Basic understanding of CPT and ICD\-10 coding in a mental health billing context (training provided)
• Knowledge of medical billing terminology or revenue cycle processes
• Strong ability to manage multiple tasks and prioritize effectively
• Billing\-related certification (CPC, CPB, CRC, COC, CPMA, RCMS, CEMC or similar)

This is an entry\-level position with training provided on EHR systems, insurance verification, claims submission, and mental health billing workflows. We are primarily seeking someone who is reliable, detail\-oriented, and willing to learn.

We are a growing mental health practice looking for someone who is dependable, organized, and motivated to learn. This role supports both our clients and clinical team through accurate billing and efficient insurance processes. It requires comfort working with systems, attention to detail, and the ability to work with both people and data in a structured environment. Training will be provided to the right candidate, and we encourage you to apply if you are interested in building experience in behavioral health administration.

Pay: $15\.00 \- $20\.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Cortland, OH 44410