Patient Care Coordinator — Integrative Medicine Practice (Bilingual Mandarin Preferred)

About Yang Institute

Yang Institute is a nationally recognized integrative medicine practice founded by Jingduan Yang, MD, FAPA — board\-certified psychiatrist, fifth\-generation classical Chinese medicine practitioner, and developer of the ACES Four\-Dimensional Medicine framework (published in J Indep Med, 2025\). We treat complex patients seeking depth, expertise, and a personalized approach that combines conventional psychiatry, functional medicine, classical Chinese medicine, and advanced diagnostics.

Our patients are discerning — often professionals, executives, and individuals who travel significant distances for our care. Their first impression and ongoing experience depend on the person in this role.

The Role

We are seeking a full\-time Patient Care Coordinator to be the welcoming face and operational backbone of our Bryn Mawr, PA office. This is not a traditional front desk position. You are the patient's primary point of contact from the first inquiry through ongoing care — guiding their journey, anticipating their needs, and ensuring every interaction reflects the clinical quality of care we provide.

Schedule: Monday–Friday, full\-time, in\-office (Bryn Mawr location)

What You'll Do

Patient Experience \& Communication

• Serve as the first point of contact for prospective and existing patients via phone, email, and in person
• Conduct warm, informative initial inquiry calls — explain our services, fee structure, and what makes our approach distinct
• Greet patients on arrival, manage check\-in/check\-out, and ensure a calm, welcoming environment
• Follow up proactively with patients between visits — appointment reminders, lab result coordination, supplement orders, and care plan check\-ins
• Handle patient concerns and complaints with empathy, professionalism, and discretion

Scheduling \& Coordination

• Manage clinician calendars across multiple providers in AdvancedMD EHR
• Coordinate complex patient journeys (intake → labs → follow\-up → ongoing care)
• Schedule ancillary services (acupuncture, neurofeedback, lab draws)
• Coordinate with referring physicians and outside labs

Administrative \& Financial

• Collect payments, manage cash\-pay billing, and process superbills for patient insurance reimbursement
• Verify intake forms are completed before visits
• Maintain accurate patient records in AdvancedMD
• Manage supplement inventory, patient orders, and dispensary workflow
• Coordinate with the billing team on outstanding balances

Office Operations

• Open and close the office daily; maintain reception, exam rooms, and shared spaces
• Order office and clinical supplies as needed
• Support clinicians and clinical staff with administrative tasks
• Identify and flag operational inefficiencies; contribute to ongoing process improvement

Who We're Looking For

Required:

• 2\+ years in a healthcare front office, concierge medicine, medspa, or premium service environment
• Excellent verbal and written English communication skills
• Strong computer literacy (EHR systems, scheduling software, Microsoft Office, email)
• Polished, warm, professional demeanor — comfortable interacting with high\-net\-worth and professional patients
• Highly organized, detail\-oriented, calm under pressure
• Reliable, punctual, and committed to a long\-term role

Strongly Preferred:

* Bilingual English/Mandarin — significant portion of our patient base prefers Mandarin communication

• Experience with
AdvancedMD or a comparable EHR
• Background in integrative medicine, functional medicine, psychiatry, or wellness
• Experience with cash\-pay/concierge practice billing

Personal Qualities (Non\-Negotiable):

• Genuine warmth and care for patients — not transactional
• Discretion and confidentiality (HIPAA\-trained or trainable)
• Proactive problem\-solver who anticipates rather than reacts
• Comfortable representing a premium\-tier practice with poise
• Team player who contributes to a collaborative clinical environment

Compensation \& Benefits

Salary based on experience and language skills:

* $48,000 – $54,000 for qualified English\-speaking candidates

* $54,000 – $60,000 for bilingual Mandarin/English candidates

Benefits Package:

• Health and dental insurance
• 401(k) with employer match
• 12 paid time off days plus standard holidays
• Continuing education stipend
• Discretionary year\-end performance bonus

Why Join Us

• Direct exposure to a nationally recognized clinical model and team
• Work alongside a published, internationally respected integrative psychiatrist
• Opportunity to grow into a Lead Coordinator or Office Manager role as the practice expands
• A practice culture focused on patient depth, clinical excellence, and team development — not high\-volume burnout
• A long\-term professional home in a stable, growing practice

To Apply

Send your resume and a brief cover note (3–5 sentences) describing why this role appeals to you and what makes you exceptional at patient care to HR@yanginstitute.com.

Applications without a cover note will not be reviewed.

Yang Institute is an equal opportunity employer.

Pay: $20\.00 \- $25\.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person