MRO Sales Support Assistant

Title: MRO Sales Support Specialist

Location: Indianapolis, IN

Reports to: MRO Operations Executive

Built Different

Jet Access is a family\-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head\-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

* Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.

* Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.

* Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.

* Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.

* Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

Pay range: $22\.00

• \- $28\.00 per hour, paid bi\-weekly.
• This position is classified as Non\-Exempt under the FLSA.

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight\-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The MRO Sales Support Assistant serves as the administrative and coordination backbone of the Maintenance Sales team, ensuring accurate data, timely follow\-through, and seamless handoffs between Sales and Maintenance Operations. This role supports the Director of Maintenance Sales and the broader Sales team by managing quote tracking, Salesforce and Corridor data integrity, contract coordination, and client communication. By keeping the operational details tight, this position directly enables the Sales team to close more business and deliver on the promises made to clients and aircraft owners.

Sales and Quoting Administrative Support

• Support the Director of Maintenance Sales and the Sales team with administrative quoting tasks and client follow\-up to keep opportunities moving forward.
• Track all quotes, revisions, and related documentation within Salesforce and Corridor, maintaining accuracy and completeness at every stage.
• Maintain organized, auditable records of quotes, revisions, and opportunity history to support compliance and leadership visibility.
• Monitor quote status across the pipeline to ensure timely follow\-up and improve overall conversion rates.
• Coordinate with Sales Representatives to gather and confirm client requirements, ensuring proposals reflect accurate scope and expectations.

Salesforce and Corridor Data Management

• Ensure the accuracy and completeness of client, aircraft, and opportunity data within Salesforce and Corridor to support compliance, reporting, and operational planning.
• Track and organize Salesforce tasks, activities, and opportunities, keeping records current and aligned with sales activity.
• Assist in refining Salesforce and Corridor workflows to improve efficiency and strengthen alignment between Sales and Maintenance Operations.
• Maintain consistent data entry standards across the Maintenance Sales team, identifying and resolving discrepancies proactively.
• Support leadership reporting by generating accurate sales, quoting, and pipeline reports that inform decision\-making.

Contract and Maintenance Schedule Coordination

• Work directly with Maintenance to ensure signed contracts are properly entered on the maintenance schedule and all required information is accurately communicated.

Verify that all contract details \- including aircraft information, scope of work, timing, and client expectations

• \- are complete before handoff to Maintenance.
• Support timely and thorough handoffs from Sales to Maintenance to ensure aircraft visit readiness and execution alignment across all facilities.
• Assist in resolving missing or incomplete information to prevent scheduling delays, rework, or execution gaps.
• Support setup and administration of the Service Edge client portal for new clients, ensuring a smooth onboarding experience.

Client and Internal Communication Support

• Provide clear, timely communication to clients and internal teams throughout the quoting, contracting, and project initiation process.
• Assist the Maintenance Sales Directors with lead contact, qualification, and vetting as requested, supporting early\-stage business development.
• Coordinate logistics and communication for sales campaigns, promotional materials, and outreach efforts in collaboration with the Marketing team.
• Provide administrative support for marketing initiatives and sales materials, ensuring accuracy and brand alignment.
• Provide administrative support for special events, trade show participation, or client entertainment logistics as requested by the Director of Maintenance Sales.

Process Support and Continuous Improvement

• Identify and flag inefficiencies in quoting, data management, and handoff processes, contributing actionable suggestions for improvement.
• Support continuous improvement efforts within Maintenance Sales operations, including documentation of standard procedures and workflows.
• Assist in the evaluation and refinement of tools, templates, and reporting formats to enhance team efficiency and output quality.
• Participate in EOS meetings, including L10s and relevant departmental rhythms, prepared and engaged.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.

Who Thrives in This Seat

The Skills You Carry In

• 2 or more years of experience in administrative support, sales coordination, or operations support, preferably within an MRO, manufacturing, or technical services environment.
• Proficiency with Salesforce or a comparable CRM platform; experience with Corridor or similar MRO management systems is a strong asset.
• Strong organizational skills with a track record of managing multiple data streams, deadlines, and stakeholder communications simultaneously.
• Effective written and verbal communication skills; able to correspond professionally with clients, vendors, and internal teams.
• Analytical orientation with attention to detail; able to catch errors, identify inconsistencies, and maintain data integrity across systems.
• Proficiency with Microsoft Office, particularly Excel and Outlook, to support reporting, tracking, and communication tasks.
• Must pass background checks and pre\-employment screening.
• Deep alignment with Jet Access core values and a genuine commitment to contributing to a high\-performing, values\-driven team.

What This Role Asks of You

• This is a full\-time, in\-office role based at Jet Access maintenance facilities in the Indianapolis area.
• Standard schedule is Monday through Friday; occasional flexibility may be required for special projects or deadlines.
• Physical demands are typical of an office\-based role: sustained computer work, document management, and extended periods of desk\-based focus.
• Travel between Jet Access maintenance locations may be required on occasion.
• A valid driver’s license is required.

How You Engage

Calm, steady, and dependable

• \- this role succeeds through consistency, follow\-through, and a low\-drama approach to solving problems.
• Communicates proactively and clearly, keeping stakeholders informed without being prompted and escalating issues early rather than letting them compound.
• Receives direction and feedback constructively, adapts quickly, and applies corrections without defensiveness.
• Builds trust with internal teams through reliability: people know that when this person owns a task, it gets done accurately and on time.
• Contributes positively to team culture, approaching the work with optimism and a genuine interest in the success of the people around them.

What the Days Look Like

• Standard hours are Monday through Friday, with core business hours in office at a Jet Access maintenance location.

Days are driven by the rhythm of the sales pipeline

• \- tracking quotes, updating records, preparing reports, and supporting handoffs as deals move forward.
• Responsiveness is a key expectation; clients and internal teams depend on timely follow\-up and accurate information.
• Occasional flexibility for evening or weekend support may be needed around special projects or initiatives.
• Participates in L10 meetings and relevant EOS rhythms, prepared and present.

What Sets You Apart

• Hands\-on experience with aviation MRO operations, including familiarity with maintenance scheduling, quoting, or contract workflows.
• Experience with Corridor or comparable aviation management platforms beyond basic data entry.
• Background in a technical sales support environment where accuracy and speed both matter.
• Demonstrated history of improving processes, building documentation, or leading small efficiency initiatives within a support function.
• A genuine interest in aviation and enthusiasm for contributing to a growing, operationally intensive business.

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non\-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.