Service Office Manager

SERVICE OFFICE MANAGER \| ELITE Home Trade Pros

Location: Brandon, SD

Reports To: Director of Operations

Department: Service

Why ELITE

ELITE Home Trade Pros is a rapidly expanding, high\-growth organization setting the standard for home services across the Upper Midwest. We’re building something truly special — a company rooted in world\-class culture, best\-in\-class systems, and a relentless drive to become the premier home service company in the Midwest.

Everything we do is anchored in our culture mantra — “Every Time, Every One, Every Day” — and led through a Christian foundation and lens. Our mission isn’t just to grow revenue or market share; it’s to build a business that honors people, glorifies God, and redefines excellence in our industry.

This is the role for someone who thrives in a high\-expectation, fast\-moving environment — where details matter, customer experience is everything, and operational discipline drives results.If you’re wired for ownership, clarity, and follow\-through — and you take pride in running a tight, clean, dialed\-in operation — this is where you belong.

ROLE OVERVIEW

The Service Office Manager is the operational backbone of the Service Division — the person who ensures every job is cleanly closed, accurately processed, and fully resolved after the technician leaves the home. This role owns everything that happens after the work is performed.

You are the bridge between the field and the office. The final checkpoint. The detail owner. The one who ensures nothing slips, nothing lingers, and nothing gets missed.

This is a high\-responsibility role for someone who lives in the details, thrives on organization, and takes pride in clean execution.

KEY RESPONSIBILITIES

Post\-Service Job Execution

• Own the full lifecycle of every service job
after completion
• Review, audit, and finalize all jobs in the CRM for accuracy
• Ensure notes, photos, invoices, and documentation are complete and correct
• Verify pricing, scope, and billing alignment before closing jobs
• Close out jobs in
ServiceTitan and batch for export to accounting (Sage Intacct)
• Ensure every job is
clean, complete, and financially accurate

Post\-Job Customer Experience

• Respond to billing questions, callbacks, and service\-related concerns
• Coordinate with technicians and leadership to resolve issues quickly
• Ensure a professional, clear, and high\-trust customer experience
• Protect the ELITE brand through strong follow\-through and communication

Technician Support \& Job Accuracy

• Support technicians with after\-the\-fact job questions and corrections
• Identify missing or incorrect job details and get them resolved
• Hold technicians accountable to proper job closeout standards
• Act as the bridge between field execution and office accuracy
• Surface recurring issues or breakdowns in technician workflows

Accounts Receivable \& Collections

• Own A/R for all completed service work
• Track unpaid invoices and maintain a clean aging report
• Follow up consistently on outstanding balances
• Coordinate payment resolutions with customers when needed
• Drive strong cash flow through disciplined collection processes

Systems, Data Accuracy \& Process Discipline

• Maintain
high integrity of CRM data across all service jobs
• Ensure all workflows are followed consistently and correctly
• Audit job records for completeness and accuracy
• Identify inefficiencies or breakdowns in process and fix them
• Support SOPs for job closeout, billing, and post\-service workflows

Operational Control \& Visibility

• Track job status from completion → closeout → payment
• Ensure
no job is left incomplete, unbilled, or unresolved
• Provide visibility into job flow, errors, and A/R status
• Catch problems early — before they hit customers or financials
• Serve as the
final checkpoint for service job accuracy

QUALIFICATIONS

Core Requirements

• 3–7\+ years of administrative, operational, or service coordination experience
• Extreme attention to detail and organizational discipline
• Strong communication skills — clear, direct, and professional
• Ability to manage multiple workflows without losing accuracy
• High ownership mindset — sees things through to completion
• Comfortable in a fast\-paced, high\-growth environment
• Strong integrity and alignment with a Christian values\-based culture

Preferred Experience

• Home services, trades, or service\-based business experience
• Experience with ServiceTitan or similar CRM systems
• Familiarity with job costing, invoicing, and billing processes
• Background in customer service or service coordination

WHO THRIVES HERE

This role will attract someone who:

• Is obsessed with
details, accuracy, and clean execution
• Finds satisfaction in closing loops and finishing work the right way
• Takes pride in organization, structure, and control
• Doesn’t let things sit —
they get handled
• Communicates clearly and confidently with both customers and technicians
• Thrives in accountability and high expectations
• Wants to be part of a purpose\-driven, faith\-based organization

WHY ELITE

• One of the fastest\-growing home service companies in the Midwest
• A high\-performance environment where excellence is expected
• A culture grounded in faith, integrity, and accountability
• Clear ownership and real responsibility — your work directly impacts results
• Opportunity to build and refine systems that will scale to $100MM\+
• A team that values people, growth, and doing things the right way

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person