Real Estate Transaction Coordinator

We're a free apartment locating service for renters across Texas: Austin, San Antonio, Houston, and Dallas\-Fort Worth. Apartment communities pay us referral fees from their marketing budgets, so our clients never pay a dime. We work with all types of renters. Some have great credit and income. Others don't. Either way, we help them find the right place.

We're growing and building the team to match. We need one person in this role. The right person.

Why this job is different

$20/hour base pay plus commission on every successfully placed client. Total compensation between $80,000 and $100,000\+ with consistent performance. Higher volume means higher pay. There's no cap. And it's all W\-2, so you're not paying self\-employment taxes.

No cold calling. No lead generation. No prospecting. No door knocking. The leads come to you. Your job is managing clients and getting them housed.

No desk fees. No MLS fees. No board fees. No software fees. Zero out\-of\-pocket costs to work here. We provide the tools and systems. You bring the work ethic.

You're not working nights and weekends driving clients around town either. This is a 9 to 5, Monday through Friday, desk\-based role. You go home at the end of the day.

Benefits:

• 12 days paid time off per year
• 11 paid holidays
• 5 sick days
• Bereavement leave
• 401(k) with employer match after 12 months

This role has room to grow. Put in the work, take on more, and your comp reflects that.

Our E.A.G.L.E. Code

Our team leader is an Eagle Scout, and that standard carries into how we operate. If these values don't resonate with you, this isn't the right fit. If they do, keep reading.

Effort. Show up and do the work. Every day.

Accuracy. Details matter. Get it right the first time.

Grit. It's fast paced. Push through when it gets hard.

Loyalty. To clients, to the team, to the process.

Ethics. Do what's right, even when nobody's watching.

What the job actually looks like

You're the backbone of the operation. Part transaction coordinator, part client manager. You keep deals moving from intake through lease signing, stay on top of communication, and make sure nothing slips. This is a desk\-based role. No driving around touring apartments. You're managing the pipeline, coordinating with leasing offices, and making sure every client gets taken care of.

It's fast paced. But it's rewarding because you're helping real people find housing, and that matters.

• Build personalized apartment lists based on each client's budget, location preferences, move\-in timeline, and screening situation.
• Follow up with clients and communities consistently. Applications stall, documents go missing, deadlines get missed. Your job is to make sure none of that happens.
• Coordinate with apartment communities on availability, pricing, screening criteria, and application status.
• Keep clients informed at every stage. Set expectations, give updates, answer questions, and handle problems before they turn into bigger problems.
• Review documents, applications, and client information for accuracy and completeness before anything moves forward. Details matter here. A lot.
• Learn our systems, follow our training, and get to know the communities and markets we serve. Ask questions when something isn't clear. That's expected, not a weakness.
• Track deadlines, manage follow\-ups, and keep the CRM clean and current.
• Respond to client and team messages within 15 minutes during business hours. Not when you get around to it. Fifteen minutes.

Scope of this role

Not a field position. Not a passive desk job either. The operation runs from your desk, but you own your client load, manage your queue, and answer for every file you touch. Systems and processes exist for a reason. Follow them. Something doesn't look right? Flag it. See a way to improve a workflow? Bring it to the team.

Who we're looking for

Here's who actually succeeds in this role:

You've got an active Texas real estate license. Non\-negotiable. State law requires it for apartment locating.

Fast and accurate. Not one or the other. Rushing leads to sloppy mistakes. Obsessing over perfection means missed deadlines. The person we need does both, consistently.

A QA brain. Transaction coordination, quality control, conversation review, client success management. If catching other people's mistakes was literally your job at some point, that's the background we want. The kind of person who reads an application and notices when a move\-in date doesn't match. Who proofreads emails before hitting send. Who thinks "what could go wrong here?" before it goes wrong.

Ownership mentality. Balls get dropped sometimes. The question is what happens next. The right person picks it up instead of pointing fingers. A lead going cold because nobody followed up fast enough? That should bother you on a personal level.

Customer service matters here. These aren't faceless transactions. Real people trying to find a home, some of them in stressful situations. Empathy, professionalism, and urgency in every client interaction. How you treat people reflects on the entire operation.

Comfortable in structured systems. CRMs, Google Sheets, communication platforms. The tools move fast and so do we. If new software intimidates you, this isn't the fit.

Coachable. This is the one that matters most. We have a way of doing things. It's been built through trial, error, and a lot of real client experience. The right person follows the process first, gets good at it, earns credibility, and then brings ideas to the table. If your instinct is to skip steps or do it your way before you understand why we do it ours, this won't work.

The work environment

We take the work seriously. But we don't take ourselves too seriously. The office has floor\-to\-ceiling windows, the dress code is casual, and nobody's standing over your shoulder. We're a small team that works hard, helps each other out, and actually enjoys being here. If you've worked in places where everything felt stiff and corporate, this isn't that.

What this is NOT

• Not a remote position. Our Austin office off I\-35 and 290, every day.
• Not a field role. No touring properties, no meeting clients in person.
• Not a side hustle. We need someone who treats this like their career.
• There's no "make your own schedule" here. Clients depend on us.

Schedule

Monday through Friday, 9:00 AM – 5:00 PM CST. In\-office.

Requirements

• Active Texas real estate license (mandatory, state law requires it for apartment locating)
• A phone for client communication
• Prior experience in transaction coordination, QA, client management, or a detail\-heavy administrative role
• Proficiency with Google Sheets and comfort learning new platforms quickly
• Strong written and verbal communication skills
• Must work from our Austin office (off I\-35 and 290 in Northeast Austin) on the posted schedule
• Bilingual (English/Spanish) is a plus but not required

Training

Paid training on all systems, processes, and tools. We'll get you up to speed before you start managing your own workload.

Trial Period

The first 90 days are an evaluation period for both sides. We're assessing fit, consistency, and performance. You're assessing us. Show up, follow the systems, treat clients right, and do the work. If you're doing all of that, you'll know by day 90 that this is the right place.

What success looks like

In your first 90 days: you know our systems inside and out, you're managing your client load without hand\-holding, your response times are consistent, and clients are getting housed because of the work you're doing. Nothing is falling through the cracks.

By the end of year one: you're one of the most reliable people on the team. Your pipeline runs clean. You've hit the $100K comp range because you're consistently closing and following up. You're the person we trust to handle whatever comes through the door.

How to Apply

We screen hard because this role matters. We also move fast. Expect to hear from us within a week.

When you apply, include the following:

• Your resume.
• A brief note (3–5 sentences) explaining why you're the right fit for this specific role. Not a generic cover letter.
• Tell us about a time you caught an error that would have cost someone money or a deal. What happened and what did you do?
• Tell us about a time you were given a process you disagreed with. What did you do?
• Your DISC personality assessment results. Free assessments are available online.

You'll also be asked a screening question during the application. Read the full posting before applying. Incomplete applications won't be reviewed.

Choice Living Solutions, LLC is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment.

Pay: $60,000\.00 \- $140,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

License/Certification:

• Real Estate License (Preferred)

Ability to Commute:

• Austin, TX 78723 (Required)

Work Location: In person