Customer Service Representative

Kairos Construction LLC is a premier home remodeling company in Lakewood, WA, known for delivering exceptional renovations with a focus on quality and craftsmanship. We work on a wide variety of residential projects, specializing in transforming spaces to meet our clients' needs and vision. Our team values attention to detail, reliability, and a commitment to customer satisfaction.

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering outstanding customer service. This paid position offers an exciting opportunity to develop your administrative and support skills within a collaborative team setting.

Duties

• Respond promptly and courteously to customer inquiries via multi\-line phone systems, email, and in\-person interactions
• Manage front desk operations, including greeting visitors, scheduling appointments, and maintaining a professional reception area
• Utilize computer skills to perform data entry, update customer records, and manage office management software such as QuickBooks and Google Workspace
• Support office management tasks such as filing, proofreading documents, and organizing files for easy retrieval
• Assist with calendar management and appointment scheduling for staff using Microsoft Office tools and Google Calendar
• Handle clerical duties including typing correspondence, maintaining filing systems, and supporting administrative projects
• Provide bilingual support when needed to ensure clear communication with diverse clients and team members

Qualifications

• Proven experience in office environments or as a receptionist, with strong clerical and administrative skills
• Excellent customer service skills with a friendly phone etiquette and professional demeanor
• Proficiency in computer literacy including Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry tools
• Familiarity with multi\-line phone systems, office management procedures, and basic bookkeeping using QuickBooks is preferred
• Ability to manage time effectively while handling multiple tasks simultaneously in a fast\-paced setting
• Bilingual abilities are highly desirable to serve a diverse clientele effectively
• Prior experience in medical or dental receptionist roles or personal assistant positions is a plus
• Strong organizational skills with attention to detail; capable of proofreading documents accurately
• Experience with calendar management tools and office software enhances your ability to succeed in this role

Join us to be part of an energetic team committed to delivering top\-tier customer support while developing your professional skills! This paid position offers valuable experience in office administration, customer relations, and support functions essential for career growth.

Pay: From $25\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule

Work Location: In person