Benefits:
- Company parties
- Employee discounts
- Free uniforms
- Answer incoming calls from homeowners and customers
- Schedule roofing estimates, inspections, and service appointments
- Collect and record customer information accurately
- Respond to basic questions about services, availability, and process
- Follow up with leads and missed calls
- Manage calendar and coordinate with the field team
- Handle basic administrative tasks (emails, data entry, CRM updates)
- Strong phone communication skills and professional tone
- Customer service experience (home services/construction is a plus)
- Highly organized and detail\-oriented
- Ability to multitask and prioritize in a fast\-paced environment
- Reliable internet connection and quiet workspace
- Comfortable using scheduling tools, spreadsheets, and/or CRM systems
- Experience in roofing, construction, or home services
- Familiarity with CRM or dispatching software
- Bilingual (English/Spanish is a big plus)
Job Title: Virtual Assistant / Phone Support Specialist (Roofing Company)
Location: Remote (First month in office training, then remote if applicant has computer)
Job Type: Part\-Time or Full\-Time (Flexible)
Monday \- Friday \- 8am\-5pm
About Us:
We are a growing roofing company focused on providing high\-quality service and fast response times to our customers. We’re looking for a dependable Virtual Assistant to be the first point of contact for incoming calls and help keep our scheduling organized.
Job Description:
The Virtual Assistant will handle inbound calls, assist customers with inquiries, and schedule roofing estimates and service appointments. This role is critical in ensuring excellent customer service and efficient daily operations.
Responsibilities:
Requirements:
Preferred Qualifications:
Flexible work from home options available.