Part-Time Front Office Administrative Assistant

Position Overview

We are seeking a detail\-oriented and reliable Part\-Time Administrative Assistant to support our front office operations. This role is critical in ensuring efficient communication, accurate documentation, and a positive experience for families and stakeholders. The ideal candidate will have experience working with insurance companies and healthcare administration, with ABA authorization experience strongly preferred.

Key Responsibilities

• Serve as a primary support for front office operations, ensuring timely and professional communication with families, providers, and internal teams
• Communicate with insurance companies to verify benefits, obtain authorizations, and follow up on pending requests
• Assist with ABA service authorizations, including submission, tracking, and coordination with clinical and billing teams
• Maintain accurate records in internal systems (e.g., EMR, CRM platforms)
• Support intake processes, including gathering required documentation and ensuring completeness of client files
• Monitor and respond to shared inboxes and inquiries in a timely manner
• Collaborate with scheduling, clinical, and operations teams to ensure smooth onboarding and service initiation
• Assist with general administrative tasks, including data entry, reporting, and document management
• Ensure compliance with company policies, HIPAA regulations, and insurance requirements

Qualifications

• Prior administrative experience in a healthcare or behavioral health setting required
• Experience working with insurance companies (benefit verification, authorizations, claims follow\-up) required
• Experience with ABA authorizations strongly preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast\-paced environment
• Proficiency with electronic systems (EMRs, scheduling platforms, Microsoft Office/Google Workspace)
• Ability to work both independently and collaboratively

Schedule \& Work Environment

• Part\-time: 15–20 hours per week
• Hybrid position: combination of in\-office and remote work (10\-15 hours in\-office)
• Some flexibility in scheduling, with preference for availability during standard business hours

What We’re Looking For

• A proactive and dependable team member who takes ownership of their responsibilities
• Someone who thrives in a collaborative, mission\-driven environment
• A strong communicator who values efficiency, accuracy, and supporting high\-quality care delivery

About Aspire Child \& Family Services:

Aspire is a family\-owned organization dedicated to delivering high\-quality ABA services for children with Autism and other behavioral challenges. Our team creates individualized treatment plans and ensures these are implemented with care and fidelity. Aspire is committed to fostering a positive, inclusive environment for our clients and employees alike.

Unlike larger corporate treatment centers, we prioritize work\-life balance and keep leadership local, empowering our team with the resources they need to thrive.

Aspire does not discriminate based on race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. We are an Equal Opportunity Employer and are committed to fostering diversity and inclusion throughout our organization.