Housing Clerk II

CLOSING DATE: WEDNESDAY, MAY 6, 2026 AT 4:00 PM

HOUSING CLERK II \- LOMPOC HOUSING OFFICE (HCV)

*Full\-Time, 78 hours biweekly, benefits eligible*

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION: The purpose of the Housing Clerk II position is to perform routine clerical, secretarial and administrative work in answering telephones, responding to email, receiving the public, providing customer assistance, data processing, and record\-keeping. Individuals in this classification also provide information on Housing Authority programs and procedures to the general public.

In addition to performing the essential functions of the Housing Clerk I position, the Housing Clerk II also performs an initial evaluation of Applications for Housing Program Assistance prior to submittal to the Housing Program Specialist.

SUPERVISION RECEIVED AND EXERCISED:

Receives immediate direction and supervision from the HCV Manager.

ESSENTIAL FUNCTION STATEMENTS – Essential and other important responsibilities and duties may include, but are not limited to the following:

Essential Functions:

• Maintain office forms, follow established procedures and assist with administrative tasks.
• Answer central telephone system and direct calls accordingly.
• Receive the public and answer questions, in person and by telephone; respond to inquiries from employees, the public, and others and refer, when necessary, to the appropriate person, official or department.
• Prepare outgoing mail and deliver to post\-office; receive and date stamp all incoming mail, sort and distribute to office staff; sign for all deliveries and notify recipient.
• Use computer system or applications to access, create, edit, print, send, retrieve or manipulate data, files, or other information.
• Operate a variety of office equipment including a copier, computer, fax machine, postage machine.
• Maintain office supply inventory.
• Manage customer queries / complaints.
• Maintain a variety of logs and files.
• Perform a general evaluation of applications for initial and ongoing program assistance and gather all supporting documents from clients, such as income, assets, and personal identification documents.
• Verify reported financial information and references through third party sources.
• Submit complete housing assistance application package to the Housing Program Specialist for final processing, eligibility determination, and rent/subsidy determination.
• Conduct final review of the file before closing; prepare files for scanning.
• May coordinate property inspections; track pass/fail inspections and notify HCV Housing Specialist.
• HASBARCO is considered a public district, and all employees are designated as disaster service workers (DSWs). Signing the California Loyalty Oath and fulfilling its obligations is a condition of employment.

Qualifications:

*Knowledge of:*

Microsoft Office; Excel, MS Word, Outlook

Client database software, YARDI preferred

Basic principles of programs administered by the PHA (HCV, PBV, PBRA, HOME, Tax Credit/Affordable)

American with Disabilities Act regulations on reasonable accommodations and fair and equal access to housing programs

Enterprise Income Verification (EIV) System \- HUD

*Ability to:*

Follow established procedures

Be resourceful and proactive when issues arise

Prioritize tasks

Clearly explain Housing Authority programs, procedures and activities

Organize work assignments to ensure timely completion of projects

Remain calm under pressure and retain composure and professionalism at all times

*Competencies:*

Reading \& Writing

Communication Proficiency – bilingual English/Spanish highly desirable

Customer Service

Technical Capacity

Thoroughness

Flexibility

Experience and Training Guidelines \- Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of customer service experience in an office setting.

Training: Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.

License or Certificate: May require Proof of valid California Driver’s License and driving record acceptable to HA insurance carrier required dependent upon area needs.

WORKING CONDITIONS

Environmental Conditions: Indoors in a climate\-controlled environment. Moderate noise with exposure to talking, music, telephones, printers and frequent interruptions. Working in a confined area with or without windows; exposure to fluorescent lights and computer screen for an extended period. Public contact.

Physical Conditions: Stationary position 90%. May occasionally move about inside the office to access file cabinets and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with others. Moderate to light lifting and/or move up to 20 pounds.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EMPLOYEE BENEFITS:

• 100% employer paid life policy worth 1\-1/2 times the employee’s annual salary;
• Company paid retirement contribution of 12\.5% of salary;
• Employer match up to 5% of salary in the voluntary 457 tax\-deferred or ROTH retirement plan;
• Company paid Long Term Disability coverage for the employee;
• Voluntary medical, dental, and vision group insurance;
• Flexible Spending Account employer match up to the IRS limit.
• Step Salary Advancement: Salary advancement upon completing the provisional period and at one\-year intervals thereafter.
• Vacation Leave: Accrued at 12\-24 working days per year based on years of service.
• Sick Leave: Accrued at 12 working days per year.
• Holidays: Thirteen paid holidays per year.

The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodations would impose an undue hardship on the operation of the Authority's programs.

AN EQUAL OPPORTUNITY EMPLOYER

Most staff positions work a 9/80 schedule during regular business hours between 7:30 AM and 5:00 PM.