Sr. Collections Trainer (Remote)

Date: Apr 22, 2026

Location: Greenville, SC, US, 29601

Company: Purpose Financial

Brand: Purpose Financial

Address: 322 Rhett Street, Greenville, South Carolina, United States \- 29601

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards \& Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Position Summary

The Collections Trainer reports to Senior Manager, Collections Operations \& Training and is responsible for coordinating initial and on\-going training activities within the Collections Department while driving and ensuring a service\-oriented and professional working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies \& procedures.

The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting all phases of training interventions.Job Responsibility

Relationship Building/Customer Experience:

• Build strong relationships with current and prospective Collection agents.
• Monitor and measure the QA trends for improvement and act on needed areas of training.
• Working with the collection management team, our L\&D team as well as others in the creation and update of training material for collections.

Performance Promoter:

• Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance.
• Holds team members accountable to individual and team collections goals.
• Trains and coaches team members on effective collections techniques.
• Motivating and inspiring the team to work together and surpass their potential.
• Periodically evaluating ongoing programs to ensure that they reflect any changes.
• Direct structured learning experiences and monitor their quality results.

Operations:

• Responsible for assisting in the management of the agents KPI’s metrics.
• Guides daily, weekly, monthly focus of goals and objectives.
• Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources.
• Identify training needs by evaluating strengths and weaknesses.

Training:

• Instruct and ensure team members are trained and adhere to company policies and procedures.
• Teach and validate understanding of collections policies and standard of procedures.

Job Responsibilities Cont.

Accountability:

• Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies.
• Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc.
• Assist management by providing instructions on company procedures, policies, practices, and computer systems.
• Lead by example in a hands\-on and approachable manner.
• Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives.

Compliance:

• Adhere to all Company policies, expectations and guidelines.
• Ensure all customer and transaction information is accurately entered into the point\-of\-sale system.
• Create and maintain accurate customer notes.
• Adhere to local, state, and federal regulatory requirements.

Human Resources:

• Assist the Collections Management team with training, evaluating, and development of staff.

Leadership:

• Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. Motivate, train, and educate Collection agents on proper techniques and processes.

Education Required

Bachelor’s Degree or equivalent experience. Certified training credentials (i.e. Master Trainer, ATD certifications etc) will also be considered.Experience Required

Proven experience in the facilitation of training. Sound decision making and organizational skills. Ability to present complex information to a variety of audiences.Knowledge Required

Knowledge of collections, Advance America systems and policies; strong people skills, strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/ business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.Physical Requirements

Ability to work between the hours of 8:00am and 5:00pm EST Mon – Fri with the occasional evening and Saturdays 9:00 am – 3:00pm Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.Competencies

Personal Learning and Development

Evaluating and Implementing Ideas

Collections Knowledge

Training Program AdministrationTravel

Possible Travel.Attire

Business CasualOther

Must be eligible to work in the USA and able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 46188

Nearest Major Market: Greenville

Nearest Secondary Market: South Carolina