Front Desk Agent

Job Overview

Full job description

Join the IHG Hotels \& Resorts team as a Front Desk Associate for a career in hospitality. Staybridge Suites Florence is looking for Welcoming and Lively Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full\-Time \& Part\-Time positions are available for 1st shift (7am\-3pm), and 2nd shift (3pm \- 11pm).

FRONT DESK GENERAL JOB DESCRIPTION:

• Aggressive negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Answering Phones.
• Making, Changing, Assisting w/ Reservations.
• Looking Up Directions on the Internet.
• Promoting Rewards Program.
• Creative Thinking.
• Assisting Sales and Revenue Managers.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

FRONT DESK GENERAL JOB REQUIREMENTS:

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self\-motivated and results\-oriented.
• Be comfortable working independently.
• Excellent time management skills.
• Able to have a flexible time schedule.
• Opera PMS Experience a Plus / Not Required.
• Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi\-Tasking.
• Good with Following Up/Following Through.
• Have Own Transportation / Be on Time.
• Good Problem\-Solving Skills.

This position may require the ability to work early mornings and weekends with flexibility throughout the week as needed. Schedules will be communicated in advance by a manager.

Job Types: Full\-time, Part\-time

Pay: $14\.00 \- $15\.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In personWe are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your energetic approach and organizational skills will ensure a smooth flow of daily activities, creating a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a professional and lively workplace atmosphere.

Duties

• Greet visitors, clients, and staff with enthusiasm and professionalism, creating a warm first impression
• Manage multi\-line phone systems, directing calls efficiently and courteously
• Handle scheduling, calendar management, and appointment setting using Microsoft Office and Google Workspace tools
• Perform data entry, filing, and document proofreading to maintain accurate records
• Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software
• Assist with clerical duties including typing correspondence, managing customer support inquiries, and maintaining organized files
• Ensure excellent phone etiquette and provide outstanding customer service to all callers and visitors

Requirements

• Proven office experience with strong organizational skills and attention to detail
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
• Experience with multi\-line phone systems and excellent phone etiquette
• Bilingual abilities are highly desirable to serve diverse clientele effectively
• Previous experience as a receptionist or in administrative support roles such as medical or dental receptionist is preferred
• Strong organizational skills with the ability to prioritize tasks efficiently
• Ability to type quickly and accurately while managing multiple responsibilities simultaneously
• Knowledge of clerical procedures including filing, proofreading, and calendar management
• Personal assistant or office management experience is a plus but not required

Join us as a Front Desk Agent where your energy fuels our welcoming environment! Your dedication to exceptional service combined with your organizational talents will make a meaningful impact every day. This paid role is perfect for motivated individuals eager to grow their administrative skills in a vibrant setting.

Pay: $14\.00 \- $15\.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person