Front Desk Receptionist/Office Assistant

TITLE: RECEPTIONIST/OFFICE ASSISTANT

HOURS: 30 HOURS PER WEEK – NON\-EXEMPT

SUPERVISOR: HUMAN RESOURCE GENERALIST

SALARY: $18\.00 PER HOUR

Company Overview

Meals on Wheels has been improving the quality of life for aging Rockland County residents for more than four decades. Our Home Delivered Meals program provides fresh, nutritious food designed to cater to the dietary needs of older adults. Caring volunteers deliver more than just a meal \- their daily visits provide a vital safety check and friendly conversation that reduces loneliness and isolation. Our Senior Activity Centers provide a “home away from home” where participants develop important friendships and enjoy a host of activities with a specific focus on health and wellness. Door to door transportation to and from our centers is available throughout the county.

At Meals on Wheels, we strive to provide a continuum of care aimed at enhancing the overall wellness of older adults and their families. Meals truly are just our first course!

SUMMARY DESCRIPTION OF POSITION:

The Receptionist will greet, assist, and provide directions and information to clients, visitors, and other guests of the Agency. Answer multi\-line phone system and direct calls as appropriate. Performs general clerical tasks, including the use of computers, copy machines, and mail machines, along with administrative duties, as necessary.

IDEAL CANDIDATE WILL BE:

· Able to work Monday\-Friday \- 8:30 AM \- 3:00 PM at our Nanuet Main Office

· Detail\-oriented

· Exceptional organizational/communication skills and have computer proficiency to assist with the coordination of meal delivery programs and other online\-related tasks.

· Highly motivated

· Dependable – Receptionist is a very important team member of Meals on Wheels

· Capable of multitasking

· Positive – a must

· Adaptable/flexible

· Follow directions well and communicate with a positive attitude throughout the day

REGULAR TASKS:

• Provides answers to routine questions in response to calls concerning general inquiries about the Agency. Assists callers in the successful resolution of their requests.
• Greet visitors and clients, answer inquiries and refer them to proper personnel.
• Assures awareness of staff schedules, directs phone messages for staff to voicemail in their absence, or takes messages at their request. Provides general information and resource assistance in response to telephone inquiries.
• Update the daily Home Delivered Meals spreadsheet with any delivery\-related changes and create skip list for the commissary, enter information into ServTracker. Update all spreadsheets as necessary.
• Executes requests and receipt of Physician Diet Orders, include ensuring that information is updated by assigned staff
• Performs computer work in software programs and may work in Microsoft Word and Excel for other staff.
• Ensuring Welcome Packages are created and mailed timely.
• Responsibility for posting and receiving mail.
• Fill copier machines with paper daily.
• Make sure the staff kitchen is tidy at the close of each day.
• Reports and work closely with the Human Resource Generalist to execute tasks as needed (New Hire Packets, Employee Birthdays, Employee Anniversaries, etc.)
• Contributes to team effort by supporting Meals on Wheels events.
• Recognize our \#1 Goal of Meals on Wheels Mission \- To serve a nutritionally balanced meal and daily contact to the homebound of Rockland County. Meet our goals with a positive attitude.
• All other tasks assigned.

EXPERIENCE AND SKILLS:

• Excellent typing skills and knowledge of Microsoft Word and Excel
• Good verbal communication skills
• Ability to multi\-task and perform tasks independently
• Ability to answer phones and direct calls to the appropriate person
• Knowledge of Microsoft, Google Docs, and basic data entry

QUALIFICATIONS:

· High school diploma or equivalent required.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Pay: $18\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person