The Assistant MCA will be an individual who has a high level of customer service, moderate levels of assertiveness, sociability, and flexibility. They will not be a risk taker, but rather thorough and cautious in their actions/decisions with personal self\-structure and a strong sense of urgency.
They will proactively handle challenging people/situations and be accommodating with a supportive attitude. They will have persistence, strong follow\-up skills, and comfort with routine. They must be relaxed, steady, and work with a methodical pace while using proof/facts and a high level of objectivity/impartiality in their actions and decision\-making. They must have the ability to work with facts and technical information, have a strong attention to detail, be cooperative, and work “by the book.” They must establish and nurture personal relationships and must be comfortable with personal conflict that may arise. The individual must be an independent decision maker, self\-sufficient, and self\-directed in their activities.
The Assistant MCA must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center. The Assistant MCA will be involved with clerical, administrative, agent associates, and managerial parties on an ongoing daily basis. They will also be tasked with supporting the MCA and agents.
It will be important for the Assistant MCA to realize that the agent associate is the customer and, as such, they will be tasked on occasion with assisting the agent in other duties not specifically defined (intranet applications and usage, and other general computer\-use needs). It will also be important that the Assistant MCA use a combination of persuasion/consultation, focused on forming a strong relationship in tandem with a regard for problem\-solving, and, when dealing with agent issues, is focused on problem\-solving and assessment of specific needs for that individual.
The Assistant MCA will have job\-specific skills that preferably include experience in several of the following: accurate data entry, banking and/or accounting services, computerized bookkeeping and general computer experience, and excellent administrative skills. They must be customer service oriented, task oriented, detail oriented, calm under pressure, with some project management experience, general office skills, and purchasing knowledge.
Compensation:
$35,000 \- $40,000 yearly
Responsibilities:
- Research, track, and resolve accounting problems
- Attend and contribute to bi\-weekly Team Meetings
- Keep the Team Leader, MCA, and Agent Services Coordinator informed regarding challenges and issues that need to be handled, but otherwise keep them free from distraction; always being mindful of how you can be more helpful (i.e., “What can I take off your plate?”)
- Back\-end agent processing
- Process commissions and schedule direct deposits or print checks
- Weekly tracking of Projected Closings
- 2\+ years’ experience in customer services and/or public relations
- 50 WPM
- 10 Key by touch
- Real Estate Experience a plus
- Must be able to calculate intermediate figures such as percentages, discounts, and commissions
- Excellent written and verbal communication skills
- Experience or knowledge of real estate is a plus
- Strong front desk and administrative skillset (manage busy phone lines, calendar management, vendor coordination, customer service, etc.)
- Advanced customer service skills and a desire to provide agents and clients with superior customer service
- Willing and able to embrace new technology and master it
Qualifications:
About Company
We are the \#1 Keller Williams office in the surrounding counties for sales and profitability. We rank \#160 out of all the Worldwide KW Offices. We are a high energy, agent centric environment excited to build our leadership team with the best of the best!