IT Support Specialist

Position

IT Support Specialist \- 12\-Month Position

Department Technology

Reports to Chief Technology Officer

Education

• Preferred Bachelor's degree from an accredited college or university
• Technical certifications are preferred, not required

Purpose

This role is responsible for providing technical support and will support the entire school district, as well as the Nacogdoches Co\-Op. The technician provides desk\-side support and remote assistance, ensuring seamless operation of IT systems and devices across the organization. Key areas of responsibility include School based Desktop and Laptop Support, Classroom Device Support, Asset Management, Device Imaging, and Multifunction Printer Maintenance. Manage and protect sensitive data and private information with high professional integrity.

Essential Functions

• Provide desktop and laptop support to teachers and staff by diagnosing, troubleshooting, and resolving issues with Windows, iOS, and Chrome OS computers \& tablets.
• Diagnose and support other technology devices, including printers, projectors, VOIP phones, and classroom technology equipment.
• Install and troubleshoot software, including client, cloud, and network\-based applications.
• Prepare and deploy new hardware, including imaging, configuration of desktop and laptop applications, asset tagging, and initial end\-user training.
• Utilize the ticketing system to receive, prioritize, and respond to support requests.
• Meet department standards for ticket resolution and response time.
• Assist in improving desk\-side technical support by documenting policies and procedures.
• Conduct asset audits and maintain inventory records.

Special Knowledge and Skills

• Proven ability to manage and protect sensitive data and private information with high professional integrity.
• Strong troubleshooting and problem\-solving skills for technical service requests.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non\-technical stakeholders..
• Strong organizational skills with the ability to manage multiple priorities and assignments.
• Familiarity with desktop and laptop operating systems including Windows, Mac, and Chrome OS.
• Preferred experience with Active Directory, Google Admin Console, mobile device management platforms, and asset management systems.
• Team\-oriented mindset with a strong customer service approach.
• Detail\-oriented with a focus on meeting service expectations.
• Alignment with Central Heights ISD mission and core values.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.