Quality Control Manager

TITLE: Quality Control Manager

LOCATION: Onsite\-Weslaco, TX

TRAVEL: Required, potentially extensive at times, based on project need(s)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world\-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever\-evolving, large\-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

The Quality Control Manager (QCM) provides strategic and operational leadership for all quality assurance functions across Safety and Fraud Operations Unit (SFOU), including Case Specialist, Data Collection, and Safety and Fraud Analyst departments. This role serves as the program’s central authority for accuracy, compliance, audit integrity, and performance improvement. The QCM manages the Quality Control Plan (QCP), oversees program‑wide audit cycles, leads error‑reduction initiatives, and ensures seamless integration of ORR policy changes into practice. Working closely with the Lead Project Director, Assistant Project Director and Senior Leads, the QCM ensures that every stage of sponsor vetting and safety/fraud review meets contractual, regulatory, and child‑welfare protections.

What You’ll Do

• Administer, manage, and continuously refine the TPG Quality Control Plan (QCP).
• Develop and execute a comprehensive audit schedule across Case Specialists, Data Collection Specialists, and Safety and Fraud Analyst departments.
• Maintain and update audit tools, scripts, and evaluation frameworks.
• Validate accuracy of documentation, decision\-making, and compliance with ORR, HHS, and contractual requirements.
• Oversee Data and Reporting Specialists to ensure high‑fidelity audit reporting.
• Generate daily, weekly, monthly, and ad‑hoc quality reports for the Lead Project Director, Assistant Project Director, and client stakeholders.
• Analyze trends, error types, timeliness metrics, and compliance vulnerabilities.
• Monitor performance against KPIs, including error rates, timeliness benchmarks, and audit completion targets.
• Ensure 100% adherence to ORR UAC Policy Guide, safety protocols, and PII safeguarding requirements.
• Lead full risk management lifecycle: identification, tracking, root‑cause analysis, mitigation, and escalation.
• Leverage PDSA or similar methodologies to design and implement continuous improvement initiatives.
• Proactively identify operational weaknesses across departments and recommend corrective actions.
• Collaborate with Senior Leads to integrate quality expectations into daily operational workflows.
• Review federal policy updates and translate them into SOP modifications, audit revisions, and training needs.
• Ensure all program documentation reflects the most up‑to‑date operational and compliance standards.
• Partner with the Trainer and Senior Leads to deliver targeted trainings addressing audit findings, trends, and policy changes.
• Facilitate weekly Quality \& Risk Management meetings with Senior Leads, Assistant Project Director, Lead Project Director, and relevant stakeholders.
• Provide real\-time feedback to department leadership to correct deficiencies and reinforce performance excellence.
• Serve as a subject‑matter expert for accuracy, compliance, documentation standards, and ORR requirement interpretation.
• Support the Assistant Project Director and Lead Project Director in preparing quality materials for federal oversight, evaluations, and audits.

Minimum Qualifications \& Skills

• Bachelor’s degree in social work or an equivalent degree in psychology, sociology, or other relevant behavioral science. Master’s degree preferred.
• Two (2\) or more years’ supervisory experience.
• Experience in quality control, auditing, compliance, or performance management, preferably in a regulated or government‑contract environment.
• Experience with child‑welfare programs, ORR, HHS, or case\-management environments preferred.
• Experience working with fraud‑detection processes, identity verification tools, or risk‑assessment workflows is a plus.
• Bilingual in Spanish and English preferred.
• Strong analytical, data visualization, and reporting skills (Power BI, Excel, SQL tools preferred).
• Detail‑oriented with exceptional ability to detect inaccuracies and compliance risks.
• Strong communication skills, with experience producing reports for leadership or external stakeholders.
• Skilled in managing and interpreting performance metrics, dashboards, and audit cycles.
• Ability to work cross‑functionally with supervisors, trainers, auditors, and operations teams.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience developing and implementing SOPs and operational frameworks.
• Strong communication, presentation, and stakeholder‑management skills.
• Proficiency in MS Office Suite (Excel, Word, Teams).
• Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.
• Available to work a flexible schedule, including nights and weekends.
• Must be able to travel for extended periods of time.
• Ability to type 55 wpm.

The Work Environment

• You will be required to complete 2 weeks of mandatory live training, to include webinars, self\-paced training, and in\-person/web\-based workshops.
• Travel assignments may be required based on project need, though program leadership will attempt to minimize travel by assigning tasks to those who reside closest to the site where a support need exists.
• Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning the Quality Control Manager is expected to provide additional administrative support, including the completion of data entry and paperwork, as required

+ When working within 30 to 50 miles of an office, you will be required to work in\-office as agreed upon by the management team. If/when working remote, you must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.

+ Additionally, there is potential to support some home office work, based on project need and workload. This option is only available if you are not required to support a contract within close proximity to your home or required to TDY.

Work Schedule

• Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on\-call assignments, and work weekends to support time\-sensitive or real\-time complex services, schedule is subject to change at any time based on project needs.
• This position is considered ESSENTIAL – The Quality Control Manager is required to report and work during emergencies or crises, including inclement weather, natural and man\-made disasters, etc.

Condition of Employment

• Complete a rigorous culture and competency testing process.
• Complete a Drug Test.
• Must be at least 21 years of age.
• A valid U.S. Driver’s license.
• Available to travel as necessary.

Security Clearance/Background Check Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S. Citizen or Permanent Resident.
• U.S. Residency requirement \- 3 consecutive years in the last 5 years.
• Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
• Internal background check to the satisfaction of contract requirements.

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

### For more information about the company please visit our website at https://www.theprovidenciagroup.com

### Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

### TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

### If you require accommodation in completing this application, interviewing, completing any pre\-employment testing, or otherwise participating in the employee selection process, please direct your inquires toHRsupport@theprovidenciagroup.com