The CMA (Certified Medical Assistant) will provide clients with health care navigation in the community within the CCBHC/BHH/Virtual exam room model. The medical assistant will provide structured advocacy, social support, and navigation to high\-risk patients in order to help them reach their health goals.
Requirements
- Greet and room patients at various sites, including virtual exam rooms, and in home/community
- Obtain and document patient medical history, vital signs, current medications, medication dosage and frequency, patient allergens in EHR
- Responsible for scheduling and resolving of Dr. Appointments and follow up appointments in coordination with administrative staff
- Assist with retrieval of collaborative client care documents from community partners/client consents/medication refills
- Educates and advises patients on specified medical issues within established parameters
- Data entry of CCBHC client measures into clinical record
- Assist with medication prior authorizations
- Maintain accurate and strict confidentiality of patient information in electronic and/or manual systems as established by the appropriate protocols, regulations, and policies.
- Contacts and/or meets with eligible patients to enroll them in the program
- Clearly explains eligibility, benefits of the program, and enrollment process to patient
- Performs, when possible, appropriate Social Determinants of Health Screening
- Documents all interactions with patients and potential patients in electronic system(s), as directed
- Analyzes health system data to identify patients who are at eligible for the program
- Acts as a Liaison between staff, to facilitate care management activities
- Assists Community Health Workers and their clients with accessing services appropriate to address the needs of enrolled patients
- Accesses and runs reports to facilitate data collection for program operations and evaluation
- Performs Administrative activities, including assistance with CHW recruitment, hiring and training
- Prepares reports and documents as needed or requested
- Attends regular team meetings, both internal and external
- Maintains privacy of Protected Health Information as required by law and CC policy
- Performs other duties as reasonably assigned by Nurse Executive