Long Term Care Ombudsman

Make a Difference Where It Matters Most

Are you passionate about advocacy, service, and improving the quality of life for others? We’re seeking a dedicated, people\-centered professional to join our team in a meaningful human services role that directly impacts individuals and communities across Alabama. This position offers the opportunity to work hands\-on with diverse populations, collaborate with partners statewide, and be a trusted voice for those who need one most.

In this role, no two days are the same. You’ll balance office\-based work with travel throughout the state, engage in problem\-solving and advocacy, and provide critical support—all while growing your experience in a dynamic, mission\-driven environment. Flexible scheduling, including some evenings, weekends, and on\-call responsibilities, ensures our services are there when they’re needed most.

If you’re motivated, compassionate, and ready to bring your education or experience in human services to a role with real purpose, we invite you to apply and be part of work that truly makes an impact.

Responsibilities

• Investigate and resolve complaints made by or on behalf of long\-term care residents.
• Advocate on behalf of long\-term care residents.
• Achieve program objectives by working with involved parties, which could include family members, facility

members, facility administration, medical professionals, local and state agencies, guardians and conservators, attorneys, law enforcement and the courts.

• Monitor the development and implementation of federal, state and local laws, regulations, policies and administrative actions that affect long\-term care facilities.
• Comment on proposed regulatory changes
• Interpret federal and state laws and regulations relating to long\-term care facility residents.
• Knowledgeable of elder care laws, including the older Americans Act as amended, Title VII.
• Monitor the conditions in long\-term care facilities via ongoing on\-site facility visits and reviewing regulatory reports.
• Develop and present training for facility staff and community groups.
• Respond to complaints and inquires relating to long\-term care facilities or residents.
• Provide consolation and technical assistance to family members, facility staff, guardians, attorneys, and others, including rapid response to urgent problems.
• Act as the resident’s representative/advocate in administrative conferences resulting from a notice of involuntary discharge from a long\-term care facility.
• Respond to and make referral of suspected abuse to appropriate agency.
• Maintain appropriate case files and written records of complaints and consultations

Knowledge

Preference will be given to those candidates with a work history that demonstrates extensive knowledge and experience

with the following:

• Effective communication with industry customers, consumers, legislators and staff both orally and in writing
• Investigation and complaint resolution skills
• Interpreting and implementing policy and procedure
• Development and delivery of tracings and training materials
• Experience as an advocate
• Interest in working with the elderly population
• Ability to read/interpret policies, rules, and laws.
• Knowledge of nursing homes and adult home systems
• Experience and complaint investigation, mediation and conflict resolution
• Strong commitment to consumer advocacy and resident rights
• Good oral, written and organizational skills
• Knowledge of community resources
• Training skills in public speaking
• Computer skills and experience using Microsoft Office, Windows, and Excel

Education/ Experience

A Bachelor’s Degree in Social Work, Public Administration, Behavioral or Social Sciences, or a related degree in human

services; OR Any combination of experience or education equivalent to three years of experience in a human service\-related program.

Working Conditions

Normal office environment with occasional afterhours work and travel throughout the state

Rotating work schedule to include evening/weekend and on\-call.

Travel to and from sites as needed and appropriate.

Ability to lift up to 30 lbs

Requirements

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen, and TB test

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Cell phone

Centers for Medicare and Medicaid Services (CMS) issued an emergency regulation requiring COVID\-19 vaccination of

eligible staff at health care facilities that participate in the Medicare and Medicaid programs. The regulation also provides

for exemptions based on recognized medical conditions or religious beliefs, observances, or practices.

Conflict of Interest

• A person or member of the person’s immediate family has any financial or ownership interest in a long\-term care

facility or is employed by a long\-term care facility.

• A person who has been employed by a long\-term care facility within the last two years.