Dispatcher / Administrative Assistance (HVAC) Home Services

Strategic Air Services – Southwest Austin, TX

$22–$25 per hour (DOE) \| Full\-Time \| In\-Office \| Paid Weekly

Strategic Air Services is hiring a Dispatcher / Administrative Assistant with strong experience in HVAC scheduling, dispatching, and ServiceTitan. This is a full\-time, in\-office position supporting daily operations, technician scheduling, and customer communication.

We are looking for someone who is highly organized, detail\-oriented, and comfortable managing a high volume of service calls in a fast\-paced environment.

Key Responsibilities

• Schedule and dispatch HVAC service, maintenance, and installation calls using ServiceTitan
• Coordinate technician schedules based on location, availability, and job requirements
• Monitor and adjust schedules in real time to maximize efficiency and reduce drive time
• Answer inbound calls and assist customers with scheduling, questions, and updates
• Communicate with technicians throughout the day to ensure jobs stay on track
• Review work orders for accuracy, including notes, parts, and billing details
• Maintain accurate customer records and job documentation in ServiceTitan
• Provide administrative support to office and operations team

Qualifications

• 2–3\+ years of dispatcher, scheduling, or administrative assistant experience
• HVAC or home services industry experience preferred
• ServiceTitan experience strongly preferred
• Strong multitasking, organization, and time\-management skills
• Clear and professional communication skills
• Ability to work in a fast\-paced environment and handle multiple priorities
• High attention to detail and accuracy
• Comfortable using computers, CRM systems, and scheduling software

Schedule

• Full\-time (40 hours per week)
• 4\-day work week
• Monday – Thursday
• 8:00 AM – 6:30 PM
• In\-office position (not remote) – Southwest Austin, TX

Compensation \& Benefits

• $22–$25 per hour (DOE)
• Paid Weekly
• 2–3 weeks paid vacation
• Health, Dental, and Vision Insurance
• IRA with 3% company match

Apply Now

If you have experience in HVAC dispatching, ServiceTitan, scheduling, or administrative support, apply today to join Strategic Air Services

Job Type: Full\-time

Pay: $22\.00 \- $25\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person