Corporate Fraud Investigator

About The Role Summary

The Fraud Investigator is responsible for conducting thorough investigations into suspected fraud and financial crimes, ensuring effective prevention, detection, and resolution of fraudulent activity. This role involves handling cases related to electronic banking fraud (including Zelle), new account abuse, deposit fraud, check forgery, elder abuse, debit and credit card fraud, suspected money laundering, check kiting, identity theft, internal fraud, loan fraud, and other complex schemes. This includes presenting cases to law enforcement for criminal prosecution.

This is a Corporate position which may be located at an available bank division location across our nine\-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $29\.23 \+ / per hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY range:Spokane $32\.65 to $48\.97 an hourWenatchee $33\.10 to $49\.66 an hour Description

• Conduct routine investigations into suspected fraud including identity theft, account abuse, check fraud, elder abuse, debit/credit card fraud, loan fraud, electronic banking fraud (e.g., Zelle), internal fraud, loan fraud, and others. Analyze transaction data and account behavior across all payment channels to detect suspicious activity and initiate appropriate investigative actions. Utilize investigative tools and techniques to gather evidence through interviews, document reviews, and transaction analysis. Refer complex cases to the Fraud Investigator Team Lead, Fraud Manager, BSA/AML team, or law enforcement as appropriate.
• Prepare detailed reports documenting findings that may be used for internal decisions or criminal prosecution. May require courtroom testimony. Document and evaluate investigative outcomes to support fraud trending, reporting, and continuous improvement of fraud prevention/investigation strategies.
• Perform fraud mitigation activities such as system monitoring, fraud recovery outreach, and applying precautionary measures (e.g., pay/no pay decisions, account holds/blocks) to protect the bank and its customers. Assist in evaluating risk factors during account opening or review processes, including recommending denial or closure of accounts based on suspicious activity.
• Utilize fraud detection program to review suspect items as needed. Communicate with internal and external stakeholders, including customers, financial institutions, and law enforcement, to verify transaction authenticity and educate on fraud risks and online banking safety.
• Maintain favorable customer relations by communicating and interacting over the phone, in writing, or in person. Collaborate regularly with bank divisions, law enforcement, and judicial agencies to support investigations and ensure timely resolution of fraud incidents. Customer relations may include both customers and non customers. Educate customers about fraud issues including online banking safety and take appropriate action to protect customers’ accounts.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description

Required

Bachelor’s Degree

Bachelor's degree in business, finance, accounting, criminal justice, law or related field. Experience Required/Preferred Experience Level Description

Required

3 years

Banking operations, Fraud, AML, BSA or law enforcement investigation experience, focused on fraud investigations.

Required

Advanced / Specialized Knowledge

Conducting professional interviews with individuals in regards to fraud investigations.

Required

Knowledge Of

Local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.

Preferred

Advanced / Specialized Knowledge

Banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse, and completed fraud investigations.

Preferred

Advanced / Specialized Knowledge

Working with law enforcement, creating case files that can lead to prosecution and/or asset recovery. Would an equivalent combination of relevant education and work experience be considered?: Yes License/Certification Required/Preferred License/Certification Description Required Skills and Abilities

• A significant level of trust, credibility and diplomacy is required. In\-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.
• Strong organizational, time management and multi\-tasking skills to pivot as priorities change.
• Possess analytical and technical skills in fast\-paced, changing professional environments.
• Well\- developed customer relations skills.
• Must be able to maintain confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be able to work and interact in a remote environment.
• Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate\-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

What We Offer COMPENSATION \& BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit\-Sharing plans, short and long\-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full\-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full\-Time employees are also offered 6 paid holidays and Part Time employees are offered pro\-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out! *We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.* *Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.* *No Recruiters or unsolicited agency referrals please.*