Assistant Director of Admissions Operations and Systems

Posting Details

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Position Information

Position/Classification Title Assistant Director of Admissions Operations and Systems

Working Title Assistant Director of Admissions Operations and Systems

Position Number 611383

FLSA Exempt

Appointment Type Permanent \- Full Time

Tenure Track No

FTE 1 \= 40 hours/week, 12 months

If time limited, duration date

Department Hiring Range

EEO\-1 Category Officials \& Managers

SOC Code 25\-9099 \- Education, Training, and Library Workers, All Other

Position Overview

Be an Eagle \- Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work\-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State – Health Benefits
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11\-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The Office of Undergraduate admissions and Transfer Services is a centralized resource for students who are admitted to NCCU, and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The Office of Undergraduate admissions and Transfer Services advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff. The office recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Undergraduate admissions and Transfer Services is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU, and promoting their progress toward graduation.

Primary Purpose of Position

The Assistant Director leads the Transfer Recruitment team with a primary focus on leveraging Enrollment Management Technology to optimize the student journey for freshman, transfer, and readmit populations. This role serves as the functional lead for recruitment systems, ensuring that data\-driven insights and automated workflows power the university’s growth.

Required Knowledge, Skills, and Abilities

• Partner with team members to develop and maintain online ITS services for the office of admissions.
• Coordinate the process to strategically complete and use articulation policies and agreements to recruit and enroll transfer students.
• Manage the development and implementation of strategies to recruit and enroll students in support of enrollment and retention goals.
• Be able to conduct research on application activity and analyze market trends to formulate recruitment and yield strategies.

Minimum Education/Experience

• Bachelor’s degree in an area related to education and/or student services required or 3\-5 years of supervisor experience within the related field. Excellent oral and written communication skills.
• Preferred Qualifications: Master’s degree in an area related to education and/or student services. Previous work experience consistent with the position.

Licenses or Certification required by Statute or Regulation

• None

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company\-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Primary Responsibilities and Duties

Function Managing Work and Performance

Describe the specific tasks and responsibilities related to the function.

• Systems Leadership \& CRM Management: Lead a team of recruiters by implementing advanced CRM (e.g., Slate, Salesforce) workflows. You will oversee the digital recruitment funnel, using automated communication plans and behavioral triggers to engage prospects across all entry types.
• Strategic Data Integration: Collaborate with University partners and ITS to digitize and automate Articulation Agreements and Transfer Equivalency Systems (TES). The goal is to provide “instant\-eval” tools that allow students to see their path to graduation in real\-time.
• Omnichannel Recruitment Strategy: Design and direct a “Phygital” (Physical \+ Digital) recruitment strategy. This includes managing AI\-driven chatbots, virtual tour platforms, and geofencing marketing efforts to maximize outreach efficiency.
• MarTech Collaboration: Work in tandem with Marketing \& Communications to manage the Marketing Technology (MarTech) stack. You will utilize A/B testing, UTM tracking, and conversion rate optimization (CRO) to ensure marketing spend is attracting high\-quality applicants and boosting brand equity.
• Lifecycle Data Architecture: Partner with Student Services and Academic Affairs to bridge the gap between the CRM (Recruitment) and the SIS (Student Information System). You will develop predictive modeling and “Early Alert” dashboards to improve student persistence and retention from day one.

Function Planning and Organizing Operations

Describe the specific tasks and responsibilities related to the function.

• Territory Management: Collect, analyze and interpret data; Formulate goals based on historical trends and projections; Develop and implement an individualized recruitment plan with appropriate objectives and strategies; Formulate and implement a comprehensive travel plan that includes college fairs and special programs as required.

Function Planning and Organizing Work

Describe the specific tasks and responsibilities related to the function.

• Communicate via phone, email and letters with qualified inquiries to encourage submission of the application; Maintain communication with applied students to encourage and support completion of the application process; Maintain contact with accepted students using yield enhancement strategies to reach enrollment goals.

Function Decision Making

Describe the specific tasks and responsibilities related to the function.

• Perform a thorough assessment of completed applicant files with ITS services

Posting Detail Information

Posting Number EPA03497P

Open Date 04/10/2026

Date desired for closing or initial review

Close Date 04/26/2026

Open Until Filled No

Date Position Available

Special Instructions to Applicants

This position is for internal NCCU Applicants Only.

Applicant Documents

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Required Documents

• Resume/CV
• Cover Letter
• Unofficial Transcripts (official required from selected candidate)
• List of References

Optional Documents

• DD\-214 (Veterans Only)
• Letter of Recommendation 1
• Letter of Recommendation 2
• NGB23A or NGB22/DD256 (National Guard Only)
• Licenses and/or Certification required by Statute or Regulation