Operations Manager – Clinical & Enrollment Operations

Operations Manager – Clinical \& Enrollment Operations

Company: MayaMD Location: Remote (U.S.) / Hybrid optional

Reports to: COO

About MayaMD

MayaMD is an AI\-driven healthcare platform focused on improving outcomes for high\-risk patients with chronic conditions. We partner with leading specialty groups—primarily nephrology—to deliver continuous care between visits through remote patient monitoring (RPM), chronic care management (PCM), and AI\-powered clinical tools.

Our mission is simple: make healthcare more accessible for all.

Role Overview

We are seeking a highly execution\-oriented Operations Manager to lead and optimize our clinical operations and patient enrollment engine.

This role sits at the center of the business—owning performance across:

• Patient enrollment (RPM/PCM)
• Team of medical assistants
• Clinical support workflows
• Program compliance and quality

You will be responsible for driving measurable improvements in conversion, retention, and operational efficiency while ensuring a high\-quality patient experience.

Key Responsibilities

1\. Clinical Operations Management

• Manage our team of 20\+ medical assistants and their monthly care services
• Ensure clinical protocols and escalation pathways are followed
• Manage our customers in order to optimize our care programs for their patients
• Maintain high\-quality documentation and program compliance (CMS guidelines)

2\. Enrollment Operations Leadership

• Own end\-to\-end patient enrollment performance across RPM and PCM programs
• Manage and optimize outbound call workflows and scripting
• Track and improve key metrics:
• Contact rate
• Conversion rate (consents / patients reached)
• Enrollment volume per rep
• Identify bottlenecks and implement process improvements
• Train and coach enrollment staff to improve performance

3\. Performance \& Metrics Ownership

• Build and manage weekly operations dashboard:
• Performance of medical assistants
• Enrollment funnel metrics
• Patient engagement rates
• RPM compliance (readings, care time)
• Churn / retention of patients
• Use data to drive decisions and accountability across the team
• Report insights and recommendations to leadership

4\. Process Optimization \& Scaling

• Standardize workflows across care management and enrollment teams
• Implement playbooks for:
• Patient outreach
• Objection handling
• Follow\-up cadence
• Improve operational efficiency (cost per enrolled patient, staff productivity)
• Support scaling from thousands to tens of thousands of patients

5\. Cross\-Functional Collaboration

• Work closely with:
• Product team (tools, workflows, dashboards)
• Marketing (patient outreach strategy)
• Clinical leadership (protocols, quality)
• Executive team (reporting metrics on goals)
• Serve as the bridge between strategy and execution

QualificationsMust\-Have

• 4–8\+ years in operations, healthcare ops, or call center management
• Experience in
RPM, CCM, PCM, or care management programs strongly preferred
• Strong understanding of
Medicare workflows and compliance
• Proven track record of improving operational metrics (conversion, efficiency, retention)
• Highly analytical — comfortable working with data and dashboards
• Hands\-on leader (willing to get into the details, not just manage from above)

Who You Are

• Relentlessly execution\-focused
• Data\-driven and detail\-oriented
• Comfortable in ambiguity and fast\-paced environments
• Strong communicator who can manage both frontline staff and leadership
• Motivated by building systems that scale and improve patient outcomes

Why This Role Matters

This is one of the most important roles at MayaMD.

You will directly impact:

• Revenue growth
• Patient outcomes
• Customer satisfaction
• Operational scalability
• Work with and report to executive leadership

Compensation

• Competitive base salary \+ performance bonus
• Equity participation
• Opportunity to grow into a senior leadership role as the company scales

Pay: $55,000\.00 \- $65,000\.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote