IT \& Operations Support Intern Job Description
Job Title: IT \& Operations Support Summer Intern
Department: Finance \& Administration
Job Summary
The IT \& Operations Support Intern will provide essential first\-level technical support while assisting the Finance \& Administration team with daily business tasks. This role is a 70/30 split: 70% of your time will be spent on IT troubleshooting and hardware management, and 30% will involve supporting business operations and administrative data tasks. This position is ideal for a candidate who wants to understand how IT functions within the context of a fast\-paced small business.
About Arctic
Arctic Compressor is a leading manufacturer of high\-pressure air compressors, specializing in serving fire departments, industrial, and the federal government application. We take pride in delivering top\-quality products through a robust dealer network across the country.
Key Responsibilities
IT Support \& Remote Management (70%)
* First Response: Serve as the primary point of contact for the IT ticketing system, resolving daily hardware and software issues.
* Remote Support: Use remote desktop tools to troubleshoot and support our distributed workforce across various locations.
* Deployment: Configure and ship "ready\-to\-work" hardware kits (laptops, monitors, peripherals) for new hires.
* System Maintenance: Assist in installing software updates, managing user accounts, and maintaining AV equipment in onsite meeting rooms.
* Documentation: Create and update "How\-To" guides for end\-users to reduce recurring support tickets.
Systems Data \& Administration (30%)
* ERP Migration Support: Assist the Finance \& Admin team with data entry and data validation as we transition to a new ERP system.
* Data Integrity: Perform routine data entry and audits within financial and administrative systems to ensure accuracy.
* Administrative Entry: Support the Finance \& Admin team with routine data entry into spreadsheets and business databases.
* File Management: Assist in maintaining and organizing digital records and departmental documentation.
Required Qualifications
* Education: Currently enrolled in (or recently graduated from) a degree program in Information Technology, Computer Science, or a related field.
* Technical Aptitude: Strong familiarity with Windows/Mac OS and Google Workspace (Docs, Sheets, Gmail).
* Communication: Ability to explain technical solutions to non\-technical users clearly and patiently.
* Reliability: Strong attention to detail, especially regarding data entry and hardware inventory.
* Attention to Detail: Extremely high accuracy when entering financial data or configuring hardware.
* Physical Ability: Able to lift up to 40 lbs and perform physical tasks such as cabling and workstation setup.
Preferred Qualifications
- Experience with Remote Desktop software (e.g., TeamViewer, AnyDesk, or Windows Remote Desktop).
- Familiarity with IT Ticketing systems or help desk workflows.
- Basic understanding of networking (Wi\-Fi troubleshooting, VPNs, and TCP/IP).
- An interest in how ERP systems or business databases operate.
- Reports To: IT Manager
- Position Type: Full\-Time, Temporary Internship, Hourly
- Compensation: Wage based on level of experience, Starting wage $19\-22 per hour
- Working Hours: Monday \- Thursday, 7:00 AM \- 5:00 PM, Friday \- 8:00 AM \- 12:00 PM
- Work Environment: This position primarily operates in a professional office environment using standard office equipment and also in a manufacturing environment that requires the employee to follow safety protocols and best practices.
- Travel: None required.
What You’ll Gain at Arctic
* Real\-World Impact: You aren't just shadowing; you are the primary support for our staff, allowing our team to focus on a high\-level ERP rollout.
* Resume Building: Gain experience managing a remote workforce and participating in a major system migration.
* Real Ownership: You’ll be the "go\-to" person for daily IT issues, gaining hands\-on experience that goes beyond simple shadowing.
* Business Insight: By assisting with AP and Finance tasks, you’ll learn how a company’s back\-office operates—a valuable perspective for any future IT Manager or Systems Admin.
* Team Environment: Work closely with both technical and financial leadership in a collaborative, "all\-hands\-on\-deck" small business culture.
Attributes:
40 Hours per Week. Flexible working hours may be available.