Administrative Assistant

About the Role

I’m a high\-volume, independent insurance agent working with clients across all 50 states. I’m looking for a sharp, resourceful, and highly capable assistant who can operate like an extension of me — someone who is excellent on the phone, tech\-savvy, and thrives in a fast\-moving environment.

This is not a basic admin role. Think more along the lines of a hybrid between an account executive, sales assistant, and operations support.

What You’ll Be Doing

• Handle inbound and outbound client calls professionally and confidently
• Assist with
ACA (HealthSherpa) and Medicare client support
• Look up and manage client policies, applications, and account details
• Navigate multiple systems/logins efficiently (ACA, carrier portals, CRM, etc.)
• Support day\-to\-day operations and help keep workflows moving smoothly
• Follow up with clients, answer questions, and provide clear guidance
• Adapt quickly to changing priorities and tasks

What I’m Looking For

You are someone who:

• Is
excellent on the phone (clear, confident, personable, and persuasive)
• Has
strong sales instincts and knows how to handle conversations
• Is
tech\-savvy and fast on the computer (can multitask across systems easily)
• Has
common sense and good judgment
• Is
resourceful and can figure things out without constant direction
• Is
reliable, punctual, and consistent
• Learns quickly and improves steadily
• Can operate in a
flexible, sometimes unpredictable environment
• Stays calm under pressure and handles volume well

REQUIRED (Very Important)

* Active health insurance license (U.S.)

• Ability to work across
health insurance systems and client data platforms
• It is a bonus to have
multiple state health insurance licenses to support broader access across ACA and Medicare clients
• It is also a bonus to have a strong
understanding of the ACA market in health insurance
• Proven experience with:

* ACA / HealthSherpa workflows and health insurance client management

* Medicare (Advantage / Supplement / PDP) health insurance plans

• Ability to
securely handle sensitive client health insurance data and confidently navigate multiple back\-office systems

Strongly Preferred

• Spanish and/or Russian language skills
• Prior experience supporting a
high\-producing insurance agent or agency
• Familiarity with:
• Carrier portals
• CRM systems
• Call handling platforms

Pay: $18\.00 \- $29\.05 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: Hybrid remote in Minneapolis, MN 55442