Veterinary Receptionist Remote

Pet Pit Stop is looking for an associate who wants to collaborate with people, develop bonds with customers, associates, and client hospitals through hospitality.

The mission of Pet Pit Stop is ‘Helping client hospitals manage stress better and grow’

Job Summary

This position is the connection between the company and its current and potential clients. Successful candidates will be able to accept ownership and accountability for effectively solving customer issues, complaints and inquiries. Customer satisfaction and hospitality are the core of all decisions made.

Requirements

• Two years of veterinary experience or education
• One year of Customer Service experience
• Schedule Flexibility, must be able to work Saturday and Sunday as part of a regular scheduled shift

Responsibilities \& Duties

• Manage large amounts of inbound and outbound calls, texting and emails in a professional and timely manner
• Reviewing over treatment plans with the client over the phone or face to face using a webcam\-preference determined by client hospital
• Handling and resolving customer complaints regarding product sales to customer service problems, complaints that can not be resolved easily are to be handed over to our Marketing Manager to resolve.
• Keep proper records of all phone and web interactions with clients and update accordingly to the practice management system
• Follow communication ‘scripts’ when handling different topics
• Identify clients’ needs and concerns to then clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal and team KPIS
• Other duties as assigned by the Client Support Team Manager

Qualifications and Skills

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to learn the hospital’s practice management systems
• Knowledge of administrative and clerical procedures and systems such as word processing, managing records etc.
• Strong oral comprehension, expression, speech clarity, recognition

Physical Requirements

• The ability to sit or stand for the duration of 8\-10 hours a day
• Ability to type 40 wpm
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions
• Ability to speak and hear sufficiently to understand and give information in person and over the phone
• Ability to work well under pressure

Equipment \& Technical Requirements (Remote Position)

To be considered for this remote role, applicants must have and maintain the following equipment and work environment:

* Computer:

Reliable desktop or laptop computer (Windows 10 or newer or macOS equivalent).

Tablets, Chromebooks, and mobile devices are not acceptable as primary work devices.

* Backup Computer (recommendation):

A secondary, fully functional computer available in case of equipment failure.

Internet Connection:

• Stable, high\-speed
wired internet connection
• Minimum speed of
20 Mbps download / 5 Mbps upload
• Internet must remain reliable during scheduled working hours

* Backup Internet:

Secondary internet source (mobile hotspot or alternate provider) available if primary service fails.

* Headset:

Noise\-canceling headset with clear microphone suitable for professional calls (USB preferred).

* Webcam:

HD webcam required for virtual meetings, training, and client facing interaction.

* Power Backup:

Backup power source (UPS, generator, or equivalent) to ensure continuity during power outages.

Approved Operating Systems (Minimum Requirements)1\. Windows 10 Pro (or newer)

* Minimum Version: Windows 10 Pro (22H2\)

* Recommended: Windows 11 Pro

* Requirements:

• BitLocker encryption enabled
• Windows Defender or approved antivirus
• Automatic updates turned on
• Local admin rights restricted

2\. macOS (Apple Devices)

* Minimum Version: macOS Monterey (12\.x)

* Recommended: Latest stable macOS (e.g., Sonoma or newer)

* Requirements:

• FileVault encryption enabled
• System Integrity Protection (SIP) active
• Automatic OS and security updates enabled

Operating System \& Security:

• Updated operating system
• Active antivirus and security protection

Workspace:

• Quiet, private, professional home office
• Free from excessive noise or distractions during work hours

Software \& Tools:

* To ensure OS performance and security compliance:

* Minimum 8GB RAM (16GB preferred)

* SSD storage (256GB minimum)

* Supported by manufacturer for ongoing OS updates

* Ability to install and use company\-required software, communication platforms, and time\-tracking tools.Applicants must be able to meet and maintain these requirements throughout employment.Remote Work Eligibility Notice

Please note that due to state\-specific employment laws and compliance requirements, we are unable to consider applicants who reside in the following states:

California, Illinois, Massachusetts, Minnesota, Montana, New Hampshire, New York, Pennsylvania, South Dakota, and Iowa.

Applicants must reside in a state not listed above to be eligible for consideration. We appreciate your understanding.

Pay: From $18\.00 per hour

Benefits:

• Paid time off

Application Question(s):

• We are looking to fill a full time \& part time position that requires regular weekend shifts (Sat \& Sun) and schedule flexibility. Do you have any specific days or hours that you are not available to work?

Experience:

• Veterinary related: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: Remote